Project Support Specialist at Service… · Houston

Project Support Specialist Location: TX - Houston Our associates celebrate lives. We celebrate our associates. Provides project support for corporate and field initiatives by researching, monitoring and influencing to ensure a successful program implementation. Provides support to Operations Support management team by identifying new processes to streamline tasks associated with daily work functions. Provides support to both the Operations Support Group as well as market leaders via detailed research, month-end financial and statistical analysis and other mid-month analysis as needed. JOB RESPONSIBILITIES Project Support Assists in monitoring and tracking performance of Operations Support initiatives on a monthly basis Assists with analysis and spreadsheet (Excel) and database (Access) preparation Provides operational feedback on various corporate and field initiatives by recognizing and anticipating potential issues Assists in defining and creating improvement solutions to existing funeral and cemetery processes as well as corporate driven policies and procedures related to field operations Responds and addresses ad hoc questions Researches and provides data analysis related to the creation, implementation, and monitoring of corporate and field initiatives Works with group leadership to complete high priority projects and interacts with other corporate departments to manage data flow and deadlines Provide the Operation Support Group detailed analysis of variances as it relates to ongoing initiatives Produces analytical reports for both field locations and management when needed on an ad hoc basis Provides analytical and special project support to the Finance Managers and Directors and the staff of the Operations Support Group Communicate periodic exception report analysis results to Finance Managers and Directors and the staff of the Operations Support Group Manage ad hoc reporting requests and identify reporting process improvements EDUCATION/EXPERIENCE/MINIMUM Requirements Education: High school diploma Experience: Four (4) years of applicable work experience Knowledge, Skills & Abilities: Strong computer skills Experience in application design and management utilizing Excel and Access. Ability to travel less than 10% Strong knowledge of Funeral and/or Cemetery field operations Proficiency in Microsoft Word, Access, PowerPoint and Outlook Advanced Excel skills (complex formulas, pivot-tables, v-look-ups and other advanced functions) a plus Highly detail oriented with a careful eye for quality control and presentation of work Self-motivated and driven to produce results within tight deadlines and with maximum quality within allowed time constraints Excellent verbal and written communication skills and presentation skills, including ability to speak in front of groups, a plus Project management skills a plus Work CONDITIONS Work Environment When considering the work environment associated with this job, the following factors may apply: Work indoors and outdoors during all seasons and weather conditions Limited amount of local and/or multiple location traveling required Professional Dress is required when in contact with families. Work Postures When considering the work postures associated with this job, the following factors may apply: Frequent, continuous periods of time standing, up 6 hours per day Sitting continuously for many hours per day, up to 6 hours per day Climbing stairs to access buildings frequently Physical Demands When considering the physical demands associated with this job, the following factors may apply: Physical effort requiring manual dexterity is required, includes paperwork, calculators, computers and phone usage Work Hours When considering the work hours associated with this job, the following factors may apply: Working beyond “standard” hours as the need arises Postal Code: 77019 Category (Portal Searching): Administration and Clerical Job Location: US-TX - Houston