Field Operations Support Assistant at Service… · Menifee

FIELD OPERATIONS SUPPORT ASSISTANT Location: CA - Menifee Our associates celebrate lives. We celebrate our associates. Provides administrative and clerical support to a funeral home, cemetery, crematory or a combination of these facilities. Duties include greeting the public and providing general information on services offered in a polite manner with a goal to meet and exceed customer expectations. JOB RESPONSIBILITIES  • Prepares death certificates, prayer cards and related documents • Completes required permits and or certificates • Prepares and processes Veteran’s Paperwork • Prepares marker monument placement paperwork • Ensures required documentation to support requested products and services are accurate and complies with state/federal regulations and company rules • Prepares and distributes daily schedules, reports, and documents • Receives and processes payments and contracts • Coordinates the ordering of memorials and related products and the control of storage inventory for vaults and markers • Orders office supplies • Oversees the processing of installation orders to grounds and maintenance departments • Processes accounts payable transactions • Assists with the preparation of obituaries • Assists Location Management, Sales, Family Service Counselors and payroll as needed • Acts as backup to Receptionist • Greets family members and friends • Communicates client family’s needs promptly and accurately to the appropriate staff member • Conveys a sense of concern and empathy with client family members at all times • Responds to customer inquiries via telephone, internet and in person • Maintains professional and cooperative relationships with county clerk, medical examiner and physicians MINIMUM REQUIREMENTS Education • High School or equivalent Experience • 1 - 2 years of experience in an office clerical or customer service capacity required  • Experience working in a customer-focused and fast-paced professional environment required Knowledge, Skills & Abilities • Working knowledge of office equipment including computers, calculators, copiers, printers, and fax machines at a level consistent with experience • MS Office Suite experience preferred • Basic mathematics skills required • Good verbal and written communication skills • Strong organizational skills and detail oriented • High level of compassion and integrity • Ability to maintain confidentiality Communication & Interpersonal Skills • Compassionate and empathetic communication • Active listening • Professional telephone etiquette • Clear verbal and written communication • Ability to remain calm during emotional conversations • Tact and discretion when discussing sensitive matters Customer Service Skills • Greeting and assisting visitors respectfully • Managing family expectations and inquiries • Conflict resolution and de-escalation • Maintaining a welcoming and comforting environment • Cultural sensitivity and respect for diverse funeral traditions Technical Skills • Proficiency with office software (word processing, spreadsheets, email) • Multi-line phone systems experience • Basic computer troubleshooting Organizational Skills • Strong attention to detail • Time management • Ability to prioritize multiple tasks • Maintaining accurate records and confidential information Professional Qualities • Emotional resilience • Reliability and dependability • Professional appearance and demeanor • Integrity and confidentiality • Adaptability and flexibility • Teamwork and collaboration Compensation: Salary: $19.00/hr.   Benefits:  Medical*Dental*Vision*Flexible Spending Accounts (health care and dependent care) *Health Savings Account with Company Contribution*Sick Leave*Short-Term Disability*Long-Term Disability*Life Insurance*Voluntary Accidental Death or Dismemberment Insurance*Dependent Life Insurance*SCI 401(k) Retirement Savings Plan with Company match*Employee Assistance Program Postal Code: 92586 Category (Portal Searching): Administration and Clerical Job Location: US-CA - Menifee