Customer Experience Coach at Serenity… · Bethesda

Serenity Mental Health Centers logo CUSTOMER EXPERIENCE COACH AT SERENITY MENTAL HEALTH CENTERS On-siteBethesda, Maryland, United StatesClinic StaffFull-time Posted few hours ago DESCRIPTION Customer Experience Coach  Employment Type: Full-Time  Compensation: $25–$30/hr + quarterly performance based bonuses. Help people move forward while building a meaningful career.  Serenity is hiring Customer Experience Coaches to guide individuals through structured sessions designed to help them build positive habits, stay motivated, and make progress toward personal goals.  This role is ideal for people with backgrounds in customer service, hospitality, retail, education, or caregiving who enjoy connecting with others and creating supportive, encouraging environments.  💡 No specialized industry experience required. We provide full paid training so you feel confident in the role.  About the Role  As a Customer Experience Coach, you’ll work directly with individuals throughout their scheduled sessions, helping them stay engaged and supported while participating in a structured program.  You’ll serve as a consistent and positive presence while ensuring each person’s experience is welcoming, organized, and encouraging.  Key Responsibilities  • Provide one-on-one support during scheduled program sessions  • Operate and monitor specialized program tools and technology (training provided)  • Encourage participants through positive practices such as journaling, goal-setting, and mindfulness exercises  • Maintain accurate session notes and share updates with team members  • Ensure each participant’s experience is professional, supportive, and respectful  • Follow established processes and standards to maintain a consistent experience  Requirements  • 2+ years of full-time professional experience in any industry  • CHar and professional verbal and written communication skills  • Strong interpersonal skills with patience and empathy  • Reliable, punctual, and open to feedback  • Authorized to work in the United States  • Ability to pass a background check and drug screening  Nice-to-Haves  • Experience in customer service, hospitality, retail, education, or caregiving roles  • Interest in personal development, coaching, or wellness  • Comfort working closely with individuals in a service-focused environment  Pay & Benefits • Competitive pay with advancement opportunities  • 90% employer-paid medical, dental, and vision insurance  • 401(k) retirement plan  • 10 PTO days (15 after the first year) + 10 paid holidays  • Paid training and professional certification  • Supportive, growth-focused work environment  About Serenity  Serenity is a growing organization focused on helping individuals build confidence, develop positive habits, and achieve meaningful progress. By combining structured programs, innovative tools, and a people-first approach, our team creates supportive experiences that help individuals move forward in powerful ways.  Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening. More about Serenity Mental Health Centers Serenity Mental Health Centers logo VISIT WEBSITE Serenity Mental Health Centers was founded in 2017 in response to the pressing need for more effective treatment for various mental health conditions, including anxiety, depression, and bipolar disorder. What began as a single clinic, has grown into a network of clinics across the United States. Our primary mission is to provide accessible, personalized mental health treatments to every community we serve. We remain committed to staying at the forefront of medical research, offering evidence-based treatments that extend beyond mainstream, one-size-fits-all methods. Our highly experienced psychiatrists specialize in the latest and most effective treatments for mental health conditions. When you choose Serenity, your psychiatrist will take the time to understand your needs, concerns, and feelings, guiding you toward a path to recovery with unwavering support from our team. Workable uses cookies to improve user’s experience, personalise ads and analyse traffic. You can accept all cookies, decline all optional cookies, or manage your cookie settings. To learn more, view our cookies policy. Cookies settings Accept allDecline all