Consumer Sales Manager at Serenity… · Fairfax

Consumer Sales Manager

Location: Fairfax, VA

Employment Type: Full-Time

Compensation: $100,000 + bonus

Serenity is hiring a Consumer Sales Manager who thrives at the crossroads of people leadership, operational execution, and revenue growth. If you've managed a consumer-facing team where closing the sale and delivering an exceptional experience were both part of the job, this role is a natural fit. You'll have full accountability for the location — the team, the day-to-day operation, the customer journey, and the commercial results. We're not looking to train someone on the fundamentals. We're looking for someone who already has a proven playbook and is ready to run it at a company with the infrastructure to support it.

What You'll Be Responsible For

• Oversee daily operations at a high-volume, consumer-facing service location — staffing, workflow, floor management, and delivery standards

• Own the sales results for your location, guiding your team to meet and exceed revenue targets through strong process and consistent execution

• Build a customer experience that converts — professional, personable, and designed to drive both immediate sales and long-term retention

• Lead your team through hands-on coaching, defined performance expectations, and a culture of accountability that shows up every day

• Monitor and respond to location KPIs — revenue, conversion rates, retention, and service quality — adjusting strategy based on what the numbers reveal

What We're Looking For

• 10+ years leading consumer-facing teams with a track record that spans both operations and sales — you've managed the experience and owned the number

• Demonstrated success hitting and surpassing revenue targets in a high-volume, service or membership-based environment

• A natural relationship with KPIs — you track them, present them, and use them to drive decisions, not just report them

• Background in retail, wellness, hospitality, or any premium consumer services environment is a strong advantage

• Proven ability to develop people and lift team performance over time — with specific outcomes you can speak to

Compensation & Benefits

• $100,000+ annually plus bonus incentives

• 90% employer-paid medical, dental, and vision coverage

• 401(k) retirement plan

• 10 PTO days to start, 15 after year one + 10 paid holidays

About Serenity

Serenity is a technology-driven company delivering advanced, evidence-based solutions for members looking for meaningful health outcomes. We run premium, consumer-facing service locations and hold every layer of the experience to a high standard. The managers who lead our locations understand that great operations and strong sales aren't in tension — they reinforce each other. If you've spent your career proving that, and you're looking for a company that gets it too, we'd like to connect.

Serenity is an Equal Opportunity Employer. Employment is contingent upon successful completion of a background check and drug screening.