Federal Financial Customer Service Rep at Senture, LLC in Remote

Summary: Senture, LLC provides high-quality inbound and outbound customer care support for federal, state, and commercial clients. They are seeking motivated individuals to handle customer inquiries, document issues, and follow client-specific guidelines while delivering exceptional service. Responsibilities: - Provide professional, high-quality customer service on inbound and outbound calls - Accurately document and update customer information in internal systems - Verify and correct customer data as needed - Actively listen and provide clear, helpful solutions - Conduct outbound calls for surveys or client-specific outreach - Meet schedule adherence and performance expectations - Use performance data to continuously improve service delivery Required Qualifications: - High School Diploma or GED (verification required) - U.S. Citizenship or minimum of 3 years permanent residency - Strong communication and multitasking skills - Basic computer proficiency (multiple systems/tabs) - Ability to sit for extended periods - Ability to pass pre-employment testing, drug screen, and background investigation - Reliable non-cellular high-speed internet (fiber, DSL, or cable only) - Minimum speeds: 50 Mbps download / 15 Mbps upload - Completion of a strict, multi-step security clearance process - Accurate documentation and submission of complete and highly accurate resume - Up to 10 non-family personal references, including full contact details - Extensive documentation requirements, including: Birth certificate or passport, Two valid forms of ID, Detailed job history with exact dates - In-person attendance is required for fingerprinting and security processing at the client location Preferred Qualifications: - Prior call center or customer service experience (preferred) Required Skills: Call Center Experience Benefits: $5.36/hour Health & Welfare stipend