SentinelOne→
Technical Success Manager, Scale at SentinelOne · Location…
Job Description
Our Purpose
At SentinelOne, we are driven by a clear purpose: to give the advantage to those who secure our future. As AI reshapes how organizations build, operate, and innovate, the responsibility to protect them becomes more critical than ever. When you join SentinelOne, your work helps protect global enterprises, critical infrastructure, and the technologies shaping tomorrow. If you are motivated by meaningful challenges and want your impact to be real, measurable, and global, you will find purpose here.
About Us
SentinelOne is a company at the intersection of AI and security, pioneering a new operating model for cybersecurity. Our AI-native platform unifies protection across endpoint, cloud, identity, data, and AI systems to deliver autonomous detection and response with clarity and speed. By combining real-time analytics, intelligent automation, and a unified data foundation, we reduce noise, simplify complexity, and empower security teams to focus on what truly matters.
Our teams are builders, problem-solvers, and innovators committed to shaping the future of security. If you are excited to solve hard problems alongside talented, mission-driven people, we invite you to help us build a safer future for humanity.
What Are We Looking For?
We’re looking for people who are relentlessly curious and committed to continuous learning. AI is reshaping every function across our business, and we enable every team member, regardless of role or level, to build fluency in AI tools and concepts. Those who thrive here actively seek out new solutions, experiment thoughtfully, and apply what they learn to drive better, faster, smarter outcomes.
As a Technical Success Manager you will be tasked with managing a portfolio of SMB to mid-market accounts as the primary post-sales contact, driving product adoption, retention, and customer satisfaction. You'll conduct proactive engagements and business reviews that communicate SentinelOne's value while identifying opportunities for upsell and expansion in partnership with Sales.
What Will You Do?
Primary responsibilities will include:
- Manage a portfolio of SMB to mid-market accounts, acting as the primary post-sales contact and trusted advisor.
- Assist with customer lifecycle management: drive high product adoption, customer retention, and overall customer satisfaction within your assigned portfolio.
- Create and present Customer Business Reviews (CBRs) that illustrate the value SentinelOne is bringing to our customers and align with their strategic goals.
- Conduct proactive engagement with all assigned clients, ensuring a meaningful meeting or relevant touchpoint occurs on a defined cadence
- Act on auto-generated alerts and tasks created to identify and resolve customer risk proactively and upsell opportunities
- Use toolsets and automation to manage and gain optics on the overall health and product adoption across your portfolio.
- Represent and advocate for SentinelOne customer needs/issues cross-departmentally
- Proactively monitor customer health, identify potential risks, and shepherd escalated or at-risk customers toward resolution via a remediation plan, leveraging internal resources.
- Identify opportunities for growth, upsell, and expansion within your portfolio and collaborate closely with Sales to execute on these opportunities.
What Skills and Knowledge Will You bring?
Ideal candidates will have:
- Possess a strong, customer-centric approach with a proven track record of managing a SMB to mid-market portfolio.
- Minimum of 3-5 years in a high-touch Customer Success Manager role, with experience managing a dedicated portfolio of clients.
- Demonstrated success in increasing customer satisfaction, adoption, and retention within a set book of business.
- Exceptional ability to conduct impactful business reviews and executive-level presentations.
- Proven ability to understand complex customer challenges, advise on best practices, and translate technical value into business impact.
- Experience identifying upsell/expansion opportunities within an existing customer base, collaborating closely with Sales.
- Impeccable written and verbal communication skills, comfortable communicating with senior leadership and diverse stakeholders.
- Detail-oriented and analytical
- Strong team player, but still a highly organized and results-driven self-starter.
- Thrives in a multitasking environment and is adept at prioritizing the needs of a demanding portfolio.
- Must demonstrate expertise in articulating value and Return on Investment (ROI) to executive-level stakeholders.
Why SentinelOne?
AI is redefining how the world operates and rewriting the rules of security in real time, and SentinelOne was built for this moment. From day one, we architected an AI-native platform designed to operate at machine speed, not as an add-on to legacy systems but as the foundation itself. If you want to build where innovation and impact move together, this is that place.
We invest in our Sentinels with comprehensive, competitive benefits designed to support you and your family:
- Flexible working hours and hybrid/remote work model with in-office lunch program
- Private medical care and life insurance
- Vacation days and paid sick time
- Global gender-neutral parental leave (16 weeks)
- Employee stock programs (RSUs + ESPP)
- Employee Assistance Program and Wellness Coach app
- Annual bonus program
SentinelOne is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
SentinelOne participates in the E-Verify Program for all U.S. based roles.