Housekeeping Houseperson at Sensei in Rancho Mirage, CA

About Sensei:  

Founded by Dr. David Agus and Larry Ellison, our ecosystem of products and experiences is designed with one intention: to empower you to grow well and lead the world toward greater wellbeing.  

Based on Dr. Agus’ philosophy, Sensei believes we can guide our guests to greater wellbeing by offering experiential movement, rest and nourishment classes and programs. The launch of the Retreats wellness brand took place on Lana’i, Hawaii in partnership with Four Season’s lodging and food offerings by Nobu.  In this location, Sensei Porcupine Creek, Sensei is operating the lodging operation, as well as world-class golf, tennis, spa, fitness, movement, nutrition, meditative, enrichment and body assessment facilities. In addition, Sensei will run the F&B operation, as part of a licensing agreement with Nobu. Sensei programs and continuing learning sessions are high-touch, evidence-led and supported by the latest technology.  You can read our story here. 

Position Description: 

The Houseperson works closely with the Room Attendants and housekeeping leadership, supporting them in maintaining the cleanliness of the entire hotel. This position plays an integral role in the Retreat Housekeeping team. 
 
Responsibilities:  

• Removing trash from work areas to the loading dock/dumpster and removing trash and linen from cleaning carts and housekeeping closets 
• Reporting any linen shortages or other discrepancies to the appropriate manager or supervisor 
• Maintaining each storage and distribution area ensuring they are clean and organized 
• Distributing linen and supplies to designated areas in the hotel in accordance with established par levels in each area 
• Delivering miscellaneous goods and supplies to guest rooms and delivering linen and supplies to guest floors 
• Making up and delivering roll-a-way beds and baby cribs 
• Maintaining cleanliness of guest corridors; sweeping and washing floors, vacuuming carpet, washing walls, dusting furniture and fixtures, cleaning elevators and tracks 
• Perform all job duties In a safe manner and abide by all safety policies and procedures 
• Adhere to all company and departmental guidelines 
• Perform other tasks as requested by supervisor 
• Demonstrate warmth and sincerity in all interactions 
• Maintain a professional and welcoming demeanor in both verbal and nonverbal communication 
• Take ownership of all guest requests and be proactive in ensuring resolution as needed 
• Maintain impeccable grooming and personal hygiene at all times and wear uniform as directed 
• Uphold Sensei values in daily practices 
• Successfully complete all training and certifications needed for the position 
• Ensure the confidentiality and security of all guests 
• Report all faulty equipment, supply needs, maintenance needs, safety hazards, injuries, and other concerns immediately to your supervisor 
• Leadership – Maintain a positive, upbeat role, promote and exemplify Company values and represents departmental objectives and interests to internal and external customers 
• Customer Service – Follow up on complaints, questions, and concerns; respond to internal/external customer needs in a friendly, timely and efficient manner 
• Teamwork - Develop and promote teamwork and cooperation among co-workers 
• Safety – Comply with established safe work practices and attend to all safety-related training provided or made available by the Company. 
• Due to the intimate nature of the resort with limited number of guests on property, must assist teams laterally across all departments to lead a seamless guest flow throughout the different resort spaces.  
• Other duties as assigned