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Delivery Manager at Send in London, England, GB
Skills
Job Description
You’ll report to: Jo McGlynn, Portfolio Delivery Manager
Team: Delivery
Location: This is a hybrid role based out of our London office in Monument, with an expectation to be in the office 2 days per week.
Role Type: Full-time, Permanent
Start date: As soon as possible
Visa / Sponsorship Available: Not Available
The Delivery Manager Role
As we continue our mission to be the market-leading underwriting software platform for agile insurers, we’re excited to expand our UK team with the addition of a Delivery Manager.
In this role, you’ll be responsible for managing the successful delivery of our SaaS underwriting workbench to customers across the UK. From project kick-off through to go-live and handover, you’ll coordinate cross-functional teams, track milestones, and ensure projects are delivered on time, on budget, and to a high standard.
You’ll work closely with our clients and internal stakeholders - including product, engineering, and customer success - to ensure alignment, manage expectations, and keep delivery on track. This role is ideal for someone who thrives in fast-paced, dynamic environments and enjoys solving complex delivery challenges.
If you're an experienced Delivery Manager or Project Manager with a background in SaaS, consulting, or enterprise software delivery - and you're excited about making an impact in a growing insurtech business - we’d love to hear from you.
About Send
We are the leading insurance platform, trusted by world-class insurers to help them navigate complex risks.
Our platform helps commercial insurers, MGAs and reinsurers modernise underwriting, cut friction, and grow profitably in complex markets.
We are the only platform purpose-built for multi-operating models. Our platform combines deep industry expertise with the ability to support a range of strategies and operating models.
Our Story:
We started Send because insurers had been let down for too long by rigid, legacy technology. The industry was ready to work differently – and so were we.
In 2017, our three founders set out with a clear vision: to transform commercial underwriting by combining advanced technology with deep industry expertise.
By 2019, we delivered our first commercial and specialty underwriting platform for Aviva GCS, streamlining operations, increasing efficiency, and giving teams the visibility they needed to make faster, better decisions.
Over the next six years, we rolled out multiple underwriting platform solutions across the UK and US, proving that modern underwriting technology could be powerful, flexible, and rapidly delivered.
In 2022, we won three industry awards and secured a $10m Series A to accelerate our growth. By 2024, Send was recognised as a “Leader” by IDC, Celent, and Datos – a testament to our momentum and our customers’ success.
In 2025, we doubled in size and deepened our expertise in both the London Market and North America – becoming the only underwriting platform purpose-built to support multiple operating models.
But we're not finished. Insurers want orchestration, not siloed systems. That’s why we continue to invest in our platform and orchestration engine – helping our customers win better business, faster.
The Send Team
Over the past two years, Send has experienced significant growth, expanding our team by over 50% to more than 120 people. At the start of 2024, our team was primarily based in the UK and Poland. Since then, we’ve taken major steps toward building a global presence, with team members now located across the UK, US, India, and Ireland-all working collaboratively toward our vision of becoming the market-leading software platform for agile insurers.
Our Funding
From 2017 to 2022, we bootstrapped our growth journey, building a profitable and stable company. In November 2022, following a year of strong customer and team growth, we secured $10 million in Series A funding to accelerate our expansion across the UK and US, as well as to further enhance our product development. We’re proud to have the support and expertise of our investors, Mercia and Breega.
We are now preparing for our Series B round and are excited about the growth acceleration this will enable.
What You’ll Be Doing as a Delivery Manager
Client Relationship Management: Build and maintain strong working relationships with client stakeholders, ensuring alignment on delivery goals, timelines, and expectations.
Project Delivery: Lead the planning, execution, and delivery of customer implementation projects - from initial scoping through to go-live and handover. ****
Cross-Functional Coordination: Work closely with engineering, QA, product, and customer success teams to keep delivery on track and ensure smooth collaboration across teams. ****
Issue & Risk Management: Proactively identify delivery risks, blockers, or scope changes, and work with relevant stakeholders to develop effective solutions. ****
Delivery Tracking: Maintain clear project plans, track progress against key milestones, and ensure visibility of status to internal and external stakeholders. ****
Quality Assurance: Ensure that all project deliverables meet agreed quality standards and customer expectations. ****
Stakeholder Reporting: Provide regular updates on progress, risks, and key metrics to internal leadership and client stakeholders. ****
Continuous Improvement: Contribute to improving our delivery processes by feeding in lessons learned, customer feedback, and industry best practices. ****
Commercial Awareness: Keep delivery efforts aligned with commercial goals, managing timelines, scope, and budget awareness throughout the project lifecycle. ****
Commercial Contracts: Work with Senior Delivery Leaders to build commercial mechanics of SOWs, change control and relationship between delivery decisions and margin.
Collaboration with Delivery Partners: Where applicable, coordinate with third-party implementation partners to align efforts and ensure successful outcomes.
Strategic Advisory Mindset: Develop understanding of the customer’s broader business strategy and what success looks like beyond immediate project. Identifying opportunities to maximise the value the customer gets from implementation.
The Skills and Experience Needed for the Delivery Manager Role
Proven experience managing end-to-end delivery of complex SaaS implementation or software projects, with strong experience in the insurance or Insurtech industry.
Strong project management skills with the ability to plan, organise, and track multiple workstreams simultaneously.
Excellent communication and interpersonal skills, with the ability to build and maintain relationships with senior client stakeholders and internal teams.
Demonstrated problem-solving ability to proactively identify risks, blockers, and scope changes - and implement effective mitigation strategies.
Comfortable working in fast-paced, dynamic environments with shifting priorities and ambiguity.
Experience working closely with cross-functional teams including engineering, product, QA, and customer success.
Solid understanding of software delivery methodologies such as Agile, Scrum, or Kanban.
Strong organisational skills and attention to detail, with a focus on delivering high-quality outcomes on time and on budget.
Ability to manage budgets, timelines, and resource allocation effectively.
Collaborative mindset with experience coordinating third-party vendors or delivery partners.
Proficiency with project management and collaboration tools such as Jira, Confluence, Microsoft Teams, or similar.
What’s on Offer - Life at Send
Health Insurance - Provided through AXA, covering medical, dental, optical, mental health, and therapies. Employees also have free access to Spill, offering confidential mental health support and therapy.
Life Insurance - Covers four times your basic salary, along with Income Protection for up to 36 months at 75% of salary, including rehabilitation support.
Pension Scheme - A salary sacrifice pension scheme through Royal London. Send contributes 8%, with a minimum employee contribution of 4%.
Time Off - 25 days of annual leave, plus public holidays. We also offer volunteering time and a dedicated wellness day.
Enhanced Parental Leave - Includes 12 weeks of fully paid leave for all new parents, along with additional support for birth-giving parents.
Learning and Development - An annual budget via Learnerbly, providing access to books, courses, conferences, and other resources to support your growth.
Check out Send’s public Handbook for more information about our product, recruitment process, team, benefits, and much more.
Delivery Manager Interview Process
Our recruitment process for the Delivery Manager role consists of at least three stages:
Stage 1 - Introductory Call with our in-house recruiter, Liam (30 minutes): This will cover your background, motivations, and communication skills, along with an opportunity to learn more about Send and the role.
Stage 2 – Interview with Jo McGlynn, Portfolio Delivery Manager (45 minutes)
Stage 3 – Interview with Natasha Bond, Chief Customer Officer (30 minutes)
30-minute call with a Send Founder
At Send, we’re focused on strengthening our culture-not hiring people who simply “fit” into it. We believe that a diverse, equitable, and inclusive team drives innovation, creativity, better decision-making, and stronger performance.
If you’re interested in a role at Send but don’t meet every requirement listed, we still encourage you to apply. Research shows that women, Indigenous people, and individuals of colour often hesitate to apply for roles unless they meet every single qualification. We’re committed to changing that.
We welcome applications from everyone, regardless of background, ethnicity, or culture. We are committed to reviewing all applications fairly and do not discriminate based on race, ethnicity, colour, religion or belief, national origin, sexual orientation, age, marital or civil partnership status, family status, pregnancy or maternity, disability (visible or invisible), gender identity or expression, or any other legally protected status.
We know that inclusive hiring is an ongoing journey, and we’re always looking to improve. If you have feedback on our hiring or interview process, we’d love to hear it.
If you have specific needs or adjustments that would support you during the application process, you can share them in the space provided in your application-we want to ensure your experience is as smooth and comfortable as possible.
Need support with your application or have a question about the role? Email us at liam.longstaff-pagoni@send.technology.