Operations Analyst - Tap2Ride at SEI in Oakland, CA

Summary: SEI is launching its Climate Corps Fellowship program, offering the opportunity to lead impactful climate and community resilience projects. As an Operations Analyst, you will contribute to sustainable transportation initiatives, support day-to-day operations, and drive the Tap2Ride program to enhance train access through contactless payment. Responsibilities: - Monitor ridership and other metrics, analyze data, prepare statistical reports, and monitor and adjust individual train travel fares - Develop new metrics and analysis methods, make policy recommendations, and explore ways to grow ridership and revenue - Work with internal and external stakeholders to implement or change procedures - Lead and participate in meetings, conduct field audits at stations and on trains, and interact with the public - Communicate directly with customers in a customer service capacity as needed Required Qualifications: - Bachelor's degree, related fields preferred (transportation, data analytics, hospitality, etc) - Strong proficiency with Excel, data processing, and analysis - Strong verbal and written communication skills - Motivated, self-starter, independent, analytical - The ability to work onsite on a hybrid basis [4 days per week in-office] - This position requires the employee to be physically located within commuting distance of the site location at the time of hire - Only candidates currently residing within commuting distance of the site address will be considered - Commitment to a fair workplace that honors the experiences, voices, viewpoints, and values of all individuals - Authorization to work in the United States for the duration of the fellowship (SEI is unable to sponsor visas) - May require occasional moving about to accomplish tasks, moving from one worksite to another, or adjusting or moving objects under 25-50 pounds in all directions - Must be 18 years or older to apply Preferred Qualifications: - Transit/transportation experience - Experience or certifications in AI - Experience in the public sector Required Skills: Data analysis, Excel proficiency Important Skills: Analytical skills Nice-to-Have Skills: Customer service, Transit experience, AI experience, Public sector experience Benefits: Health care coverage with 100% of health care insurance premiums covered by SEI., Fellows receive 10 personal days for a standard 10-month fellowship (prorated for longer terms), which may be used for vacation or sick time., Comprehensive career-readiness training, including interview prep, salary negotiation, and resume building., Panels, workshops, and networking with climate resilience industry professionals., Professional networking and learning opportunities., The University of California Climate Stewards Certification equips you to lead community and ecosystem resilience initiatives.