Head of User Experience at SEI Investments in Pennsylvania

Head of User Experience Location: USA - PA - Oaks SEI is seeking a Head of User Experience, a senior leadership role within our global product organization.  As the champion of user‑centered thinking across all SEI businesses, you will define, elevate, and unify the end‑to‑end experience strategy for our clients, advisors, enterprises, and internal users. In this pivotal role, you will lead the vision and execution of SEI’s UX practice—shaping how we understand our users, how we design for them, and how we deliver cohesive, intuitive, and delightful experiences across our entire product ecosystem. This role requires a bold, strategic thinker who thrives in a fast‑paced, data‑driven environment and can lead through ambiguity and transformation. If you are energized by driving enterprise‑wide impact, championing human‑centered design, and challenging the status quo, we invite you to help shape the future of experience at SEI. What you will do: User‑Centered Design Leadership Champion human‑centered design principles across all SEI product lines by identifying and prioritizing user needs, conducting deep user research, and translating insights into actionable requirements. Establish consistent UX standards, frameworks, and best practices to be used across teams and business units. Enterprise UX Practice Leadership Lead, mentor, and inspire SEI’s community of UX/UI designers, researchers, and content strategists, creating a collaborative, high‑performing, and forward‑thinking environment. Build and scale an enterprise design organization that promotes shared methodologies, reusable design systems, and cohesive cross‑platform experiences. Cross‑Functional & Strategic Partnership Partner closely with executive leaders, product managers, engineers, strategy, and business owners to align experience goals with broader product and business strategies. Influence prioritization, roadmaps, and investment decisions through a clear understanding of user value and experience impact. Design Thinking & Innovation Drive design thinking processes across the enterprise, encouraging experimentation, rapid prototyping, usability testing, and iterative learning. Champion innovation by identifying emerging trends, technologies, and experience opportunities. Information Architecture & Experience Consistency Own and refine the enterprise‑wide information architecture and design systems to ensure intuitive, scalable, and repeatable user experiences. Ensure experience consistency and accessibility across all SEI digital touchpoints. Market Insight & Experience Strategy Collaborate with product and strategy teams to assess market opportunities, validate assumptions, inform requirement development, and guide product‑market fit across SEI’s platforms. Analyze and benchmark competitor experiences within financial services and adjacent industries. Usability, Measurement & Outcomes Oversee enterprise usability testing programs, synthesizing findings into actionable recommendations and design improvements. Foster a data‑driven culture that measures outcomes and experience performance through defined KPIs and continuous learning loops. Client Advocacy Be the enterprise voice of the user—ensuring client needs, feedback, and pain points influence decision‑making at all levels. Translate insights into strategic recommendations that shape the direction of SEI’s products and experiences. What we need from you: BA/BS in a related field or equivalent combination of education and experience. 8+ years leading large‑scale digital experience initiatives, spanning multiple product lines or divisions. Experience within financial services, including RIA, broker‑dealer, or asset management ecosystems (preferred). Proven ability to lead complex, multi‑stakeholder initiatives and drive measurable business outcomes. Demonstrated experience leading UX transformation across distributed or siloed teams. Deep knowledge of human‑centered design methods and proficiency with UX tools such as Figma, JIRA, Miro, and Adobe XD. Exceptional communication, storytelling, and presentation skills, including the ability to influence senior leadership. What we would like from you: Strategic thinker with strong judgment and a data‑led mindset. Positive attitude, intellectual curiosity, and a passion for continuous improvement. Comfort challenging assumptions and advocating for change. Strong cultural alignment and ability to foster an inclusive, innovative environment. This team follows a hybrid work schedule and works 3 days in the office (Tuesday – Thursday). SEI’s competitive advantage: To help you stay energized, engaged and inspired, we offer a wide range of benefits including comprehensive care for your physical and mental well-being, a strong retirement plan, tuition reimbursement, a hybrid working environment for most roles, support for working parents and flexible Paid Time Off (PTO) so you can relax, recharge and be there for the people you care about. Benefits include healthcare (medical, dental, vision, prescription, wellness, EAP, FSA), life and disability insurance (premiums paid for base coverage), 401(k) match, education assistance, commuter benefits, up to 11 paid holidays/year, 21 days PTO/year pro-rated for new hires which increases over time, paid parental leave, back-up childcare arrangements, paid volunteer days, a discounted stock purchase plan, investment options, access to thriving employee networks and more. We are a technology and asset management company delivering on our promise of building brave futures (SM)—for our clients, our communities, and ourselves.  Come build your brave future at SEI. SEI is an Equal Opportunity Employer and so much more… After over 50 years in business, SEI remains a leading global provider of investment processing, investment management, and investment operations solutions. Reflecting our experience within financial services and financial technology our offices encompass an open floor plan and numerous art installations designed to encourage innovation and creativity in our workforce. We recognize that our people are our most valuable asset and that a healthy, happy, and motivated workforce is key to our continued growth. At SEI, we’re (literally) invested in your success. We offer our employees paid parental leave, back-up childcare arrangements, paid volunteer days, education assistance and access to thriving employee networks. SEI is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. AI Acceptable Use in the application and interview process: SEI acknowledges the growing integration of artificial intelligence (AI) tools into individuals’ personal and professional lives.  If you intend to incorporate the use of any AI tools at any stage of the application and/or interview process, please ensure you have reviewed and adhere to our AI use guidelines.