TPA Administrator – Group Benefits Programs at Segic · Toronto

Postion Overview

• Work location: Remote and Toronto office
• Address: 111 Peter Street, Suite 700, Toronto, ON M5V 2H1
• Work schedule: 37.5 hours/week (9:00 AM to 5:00 PM)
• Start date: As soon as possible
• Required experience: 2 to 4 years in group benefits administration or TPA services
• Salary: Based on experience and qualifications
• Employment status: Full-time, permanent

About Segic

Segic is redefining how group benefits are delivered. Our SaaS platform enables simplified and flexible management of group and individual benefits programs.

Our model is built on three pillars:

• SaaS Technology: Automating benefits administration processes
• TPA- TPP Services: End-to-end program administration
• Benefits Marketplace: Complementary insurance, health, wellness, and financial products

At Segic, we value transparency, collaboration, and a positive mindset. We believe in recognition, enjoyment at work, and creating a dynamic environment.

Why join our team at Segic?

• Hybrid / remote work flexibility
• Modern downtown Toronto office
• 100% employer-paid group benefits with flexible options
• Health Spending Account and Wellness Account
• Telemedicine and Employee Assistance Program
• Retirement plan
• Social activities

Key Responsibilities – Group Benefits Administration

• Administer enrollments, changes, and terminations
• Maintain data accuracy across systems
• Meet SLA and KPI standards
• Support onboarding and implementations
• Resolve eligibility and coverage discrepancies

Billing and Financial Management

• Manage billing cycles
• Perform reconciliations
• Resolve variances with finance and carriers
• Support audits

Client, Advisor and Carrier Relations

• Act as operational contact
• Handle complex inquiries
• Support advisor relationships
• Provide administrative recommendations

Technology and Process Optimization

• Use Segic platform and Microsoft 365 tools
• Support automation initiatives
• Participate in system improvements

Qualifications

Education

• University degree or equivalent experience
• Asset: CEBS / GBA designation

Experience

• 2 to 4 years in group benefits or TPA services
• Experience with SaaS platforms and implementations

Technical Skills

• Advanced Microsoft 365 (Excel, Power Query, Teams, SharePoint)
• Experience with HRIS / benefits platforms

Core Compentancies

• Bilingual French and English (asset)
• Client-focused mindset
• Strong analytical skills
• Excellent organization and attention to detail
• Team collaboration and leadership

At Segic, we value the sharing of ideas and expertise. We believe that collaborative creation and freedom of thought drive innovation. You are at the heart of our company’s mission, nothing less. If you enjoy teamwork and tend to see the glass half full, send us your résumé. We look forward to discovering what makes you stand out!