Ophthalmic Tech I at SEES Group in Franklin, TN

Description

Who We Are

At AVP•SEES Group, exceptional patient care starts with exceptional people. As one of the largest eye care networks in the Southeast and Mid-Atlantic, we provide our teams with the training, technology, and support they need to thrive while making a difference in patients' lives. Together, we're building the future of eye care.

Our Mission

To deliver the best possible outcomes for our patients, serve and educate our provider network, and fulfill our commitment to our stakeholders.

Why Join Us?

· Paid Training & Career Development

· Growth & Advancement Opportunities

· Supportive Team Environment

· Competitive Benefits Package

· Tuition Reimbursement Opportunities

· Employee Eyewear Discounts

· Referral Bonus Program

· Make a Meaningful Difference Every Day

About the Role

The Ophthalmic Technician I is critical in supporting the clinical team by providing high-quality patient care and assisting with diagnostic testing and procedures. This position requires excellent customer service, strong interpersonal and communication skills, and the ability to make independent decisions within the scope of their role. The ideal candidate is detail-oriented, adaptable, and committed to maintaining patient confidentiality while delivering exceptional service.

What You'll Do

• Obtain and document comprehensive patient history, ensuring accuracy and completeness.
• Follow office workup protocols to support efficient patient flow and physician needs.
• Determine visual acuity and perform automated refraction.
• Administer eye drops, ointments, and irrigating solutions as the physician prescribes.
• Measure intraocular pressure (tonometry) accurately and safely.
• Prepare patients for pre-operative procedures as directed.
• Maintain and calibrate ophthalmic equipment and instruments to ensure proper functionality.
• Perform administrative and clinical tasks, including entering data into the electronic medical records (EMR) system and providing direct patient services.
• Recognize patient symptoms or test results inconsistencies and report findings to the appropriate medical personnel.
• Maintain strict patient confidentiality in compliance with HIPAA and company policies.
• Demonstrate initiative by seeking instruction in areas of uncertainty and staying informed about evolving ophthalmic practices.
• Travel to various office locations as required; dependable transportation is necessary.

Requirements

What You'll Bring

• An associate or bachelor’s degree in healthcare administration or a related field is preferred.
• 2 to 3 years of experience as an ophthalmic or optometric technician preferred.
• Strong attention to detail and ability to follow precise protocols.
• Flexibility and willingness to travel between multiple locations as needed.
• Ability to work independently while effectively collaborating with the healthcare team.
• Exceptional organizational skills and the ability to prioritize tasks in a fast-paced environment.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Patient Experience—Understanding and anticipating the patient’s needs, actively striving to exceed our patient's expectations, and providing ongoing education and communication.
• Proactive—Keep others informed. Ask for help when needed and bring any challenges or concerns to leadership.
• Analytical mind- capable of out-of-the-box thinking to solve problems.
• Professionalism- Displaying cautious, helpful, and ethical behavior. Maintaining composure even under challenging circumstances.
• Excellent Communication Skills, both written and verbal. Focus on becoming an active listener to understand the needs of co-workers and patients better.
• Drive for Results—Strives to improve the patient experience by committing to continuous improvement and going above and beyond optimal outcomes.
• Focus on Efficiency – Utilizes technology, innovation, and process improvements to improve efficiency and effectiveness continuously.
• Teamwork- Participates as a team member and establishes strong working relationships with teammates and the organization.
• Celebrates Change- Receptive to new ideas and responds to changes with flexibility and optimism.
• Forward-thinking attitude—Consider how your actions and behavior influence or affect others and how this will impact your future growth in the company.
• Continues Learning and Improvement- Acknowledges own strengths and development needs and works to strengthen capabilities.

OWNERSHIP SKILLS:

• Help foster a positive workplace environment that encourages accountability, collaboration, and transparency.
• Self-awareness: understanding your learning style and personality traits. Focus on your strengths rather than your weaknesses.
• Pride in one’s work by asking questions when needed, providing feedback, and completing job tasks promptly.
• Aligning job responsibilities and projects with the company’s goal and mission.
• Pro-active measures in daily work that anticipate problems and develop solutions.
• Ask for clarification when needed. Work in an organized and structured environment to minimize stress during busy workdays.
• Confidence in expressing ideas and solutions during meetings or projects. Openness to other employees’ opinions and feedback.
• Establish performance goals and align personal interests and career aspirations with new tasks and responsibilities.
• Offer solutions to problems rather than presenting issues.
• Ask for constructive feedback regarding job performance.
• Share responsibility for actively maintaining "workload items" for clinical and support buckets.

Benefits May Include:

• Medical, Dental & Vision Insurance
• 401(k)
• Paid Time Off & Holidays
• Life & Disability Insurance
• Tuition Reimbursement
• Continuing Education Support
• Certification Sponsorship
• Employee Eyewear Discounts
• Referral Bonus Opportunities

Ready to Join Our Team?

If you're passionate about patient care, professional growth, and making a lasting impact, we'd love to hear from you. Apply today and help us build the future of eye care.

Additional Information:

Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this position, with or without reasonable accommodation.

• Ability to remain stationary for extended periods
• Frequent use of hands, fingers, and computer equipment
• Ability to communicate effectively with patients and team members
• Ability to occasionally lift, carry, push, or pull up to [25] pounds

Compliance Requirements

• Annual compliance training is required.
• Compliance with HIPAA, OSHA, and company policies is required.
• Background screening may be required based on position.
• Drug screening may be required based on position and location.

Equal Employment Opportunity

AVP•SEES Group is an Equal Opportunity Employer committed to fostering an inclusive workplace. We provide equal employment opportunities to all applicants and employees without regard to any protected characteristic under federal, state, or local law.

Disclaimer

This job description is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all responsibilities, duties, and qualifications required for the position.