Customer Success Account Director — Fluent French at Sees.ai · London

This is an opportunity to take ownership of some of sees.ai’s most important international customer relationships as we move from successful trials towards large-scale operational use across Europe.

We are about to begin rolling out our service with a major French electricity transmission operator. Successfully introducing a new operational capability into an organisation of this scale requires more than delivering the technology.

The customer needs to understand where the value lies, how the service fits into its wider operation and what successful adoption looks like. Different stakeholders will have different priorities, and the scope of the relationship will continue to develop as both organisations learn more.
You will become the senior owner of that relationship, while helping sees.ai develop and manage similar relationships with infrastructure operators across Europe.

Working directly with senior customer stakeholders, you will help define the business case for each phase of these relationships, establish how success will be measured and ensure that customers can see the value sees.ai is creating.
You will work alongside our Client Delivery, Operations, Engineering and Commercial teams to turn those customer objectives into something sees.ai can deliver credibly and commercially.

Details: -
Location: London (hybrid), with regular travel to our Chichester office, France and elsewhere in Europe
Reports to: VP of Customer Success
Essential: Fluent spoken and written French and English

The context
Energy grids worldwide are under enormous pressure from rising demand, ageing infrastructure and the transition to renewable generation. Operators need more frequent, consistent and detailed information about their networks than conventional inspection methods can provide.
sees.ai collects and delivers that information safely and at scale using autonomous UAS.

Today, the data primarily consists of high-resolution imagery, with the capability extending to video, thermal imaging and LiDAR. We develop the entire system in-house: the UAS, ground-control systems, cloud software and field operation itself.
Our work with National Grid in the UK has already progressed from trials into full operational service. France is our first major expansion market beyond the UK and represents the next important stage of our international growth.

This role will help shape and support that rollout, while developing the customer relationships that will underpin sees.ai’s broader expansion across Europe.

What you will do
Become sees.ai’s senior relationship owner for key European customers, beginning with a major French electricity transmission operator moving into operational rollout.
Work with customers to define the business case, outcomes and measures of success for each stage of the relationship.
Translate emerging customer needs into clear briefs, working with Client Delivery, Operations and Engineering to ensure that sees.ai’s response is credible and deliverable.
Establish and run formal account governance, including executive steering committees, performance reviews, reporting and senior escalation.
Lead contract renewal, scope and pricing discussions, working with Commercial, Finance and Legal to agree sustainable terms.
Identify and develop opportunities to extend sees.ai’s work across customers’ networks and operations.
Manage the transition of relationships from sees.ai’s existing senior stakeholders, then build and lead the Customer Success team required as our European customer base grows.

Essential skills and experience
Fluent spoken and written French and English, with the ability to lead executive meetings, workshops and commercial discussions in both languages.
Significant experience owning and growing complex, high-value enterprise customer relationships.
Experience working with senior stakeholders inside large, complex or highly regulated organisations.
A track record of developing a business case or commercial brief collaboratively with a customer.
The ability to establish where customer value lies and translate it into clear outcomes and measures.
Experience managing strategic accounts through a significant transition, such as moving from trial or pilot into wider commercial adoption.
Strong commercial judgement, including experience of renewals, scope discussions, pricing or contract negotiations.
Experience establishing and running formal customer governance, including steering committees and structured reporting.
The ability to work effectively alongside Delivery, Operations, Product and Engineering without blurring ownership or making commitments on their behalf.
Confidence managing senior escalations while preserving trust and maintaining clear expectations.
Experience building and leading teams.
Willingness to travel regularly to France and elsewhere in Europe.

Desirable skills and experience
Experience in energy, utilities, infrastructure, aviation or another safety-critical or regulated industry.
Experience working with transmission or distribution system operators, national infrastructure organisations or public-sector customers.
Experience helping customers adopt a new operational technology or service at scale.
Experience in a growing technology company where roles, processes and customer propositions are still developing.
Familiarity with autonomous systems, UAS, data services, inspection technology or other operational technologies.
Experience introducing Customer Success governance, reporting or account-management systems from the ground up.
Additional European language skills.

What success will look like
Our customer has a clear and evidenced business case for moving from trial into wider operational use.
Senior customer relationships transfer successfully from sees.ai’s existing stakeholders without losing momentum or trust.
Customer Success and Client Delivery have clearly defined and effective responsibilities.
Customers receive consistent, accurate governance and can see how delivery performance connects to the value they are seeking.
Contract renewals and extensions are agreed on sustainable commercial terms.
New opportunities across Europe are identified, assessed and converted into well-defined areas of work.
Customer satisfaction is understood, monitored and improved.
The European customer base has the right Customer Success resources and structure as it grows.

What we offer
Ownership of some of sees.ai’s most important international customer relationships.
The opportunity to help national infrastructure operators across Europe adopt a genuinely new operational capability.
Real influence over how sees.ai manages and grows its largest strategic accounts.
Close collaboration with senior leaders across Customer Success, Delivery, Operations, Engineering and Commercial.
A collaborative and ambitious team at a defining stage of international growth.
A share in that growth through our EMI share-option scheme.
Competitive salary and benefits, flexible hybrid working and regular international travel.

About sees.ai
At sees.ai, we collect and deliver the inspection data that critical national infrastructure operators depend on—captured safely and at scale using autonomous UAS so our customers can maintain and optimise their networks.
We build the complete capability in-house, including the aircraft, ground-control systems, cloud software and operation itself. Our technology has moved beyond trials into full operational service with National Grid, and we are now expanding across Europe.
How to apply
If you are interested, please apply using the “I’m interested” button.
If you would like a conversation with our careers team before applying, email recruitment@sees.ai