Operations Squad Lead at SEEK in North Sydney, New South Wales, AU

Company Description

About SEEK Pass

SEEK Pass is a trusted digital passport used by over 4 million people to manage and share their verified identity, credentials, and documents. We aim to integrate across the HR ecosystem to provide more value, security and convenience for individuals and organisations in employment-related processes.

Our primary use case today is helping job seekers to stand out on SEEK by pre-verifying their qualifications, licences and other credentials so that employers can shortlist them with confidence and speed. We operate as a distinct cross-functional business unit, with integrations into SEEK’s job marketplaces across Asia-Pacific.

Learn more about SEEK Pass at: https://seekpass.co

Life at SEEK

SEEK’s purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Places to Work in Technology (2021-2024). We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued.

Job Description

About the role

*This is a 12-month fixed-term contract opportunity

This is an opportunity to help shape how SEEK Pass builds, operationalises and scales trusted products.

As an Assistant Operations Manager (Ops Squad Lead), you’ll play a key role in the squad’s cross-functional leadership team alongside Product and Engineering, focused on shaping the direction, defining priorities priorities and turning ambitious ideas into scalable customer outcomes. The role combines operational expertise, strategic thinking and delivery leadership to help translate customer and operational insights into initiatives that improve usability, efficiency and quality.

You'll join a small, agile squad, offering broad ownership across the product and operational lifecycle, from problem discovery and solution design through to delivery, rollout and adoption. Collaboration sits at the centre of the role, with close partnership across Product, Engineering, Analytics, Data Science, Design and Core Operations to ensure solutions are both innovative and operationally effective

This is an opportunity to do meaningful work with visible impact. If you enjoy solving important problems in a fast moving, collaborative environment, and are motivated by improving outcomes for our customers and the business, this role offers real scope to make a lasting difference.

Why this role?

🎯 Strategic impact

Define and communicate a bold squad ambition, roadmap and initiatives aligned to the SEEK Pass strategy

🌏 APAC reach

Create products and operational experiences that work across markets, balancing local nuance with scalable design

🚀 AI-enabled innovation

Shape how AI, data and emerging technologies enhance the SEEK Pass experience in ways that are responsible, human-centred and outcome-driven

What you’ll be doing

• Collaborate with Product and Engineering co-leads to define and communicate the squad’s vision, roadmap and OKRs, ensuring clear alignment to subdomain and SEEK Pass priorities
• Bring an operational lens to decisions, surfacing risks, dependencies and trade-offs early
• Use data, operational insight and user feedback to identify opportunities, diagnose issues and inform prioritisation
• Drive innovation in your space, pushing the boundaries by exploring new trends, technologies and methodologies to keep the SEEK Pass experience at the forefront of the industry
• Define operational and product requirements and facilitate collaboration sessions to design practical, purpose-built solutions that enhance our verification and customer experiences
• Oversee the smooth operationalisation of new product features, including planning, forecasting and monitoring operational impact, and coordinating collateral and stakeholder communications
• Build and maintain strong internal customer and stakeholder relationships to enable effective delivery at pace
• Work closely with Core Operations to ensure changes are operationally ready, well-supported and effective for both internal and external users
• Contribute to a high-performing, inclusive squad culture and continuously improve how the team works

The Team

SEEK Pass is a cross-functional scale-up that operates as a distinct business unit in SEEK. We currently employ over ~100 people across software engineering, product, operations and growth teams in Melbourne, Sydney, Auckland and 4+ markets across Asia. This role is based in Sydney, but occasional brief travel may be required.

This role reports to the sub-domain Operations leader. While you have no direct reports, you will work closely with engineers, UX designers, operational team members as well as product teams.

Qualifications

Skills and experience

• Experience as a lead within a team, with a track record of influencing and collaborating effectively across multiple functions and stakeholder groups
• Strong data-driven mindset, with experience defining and monitoring key operational metrics, interpreting trends and using insights to drive continuous improvement
• High level of comfort with ambiguity and working in an agile, test-and-learn environment, ideally in a tech, product or start-up/scale-up context
• Good high-level understanding of, or strong desire to learn, key technology concepts and how digital products are designed, built and operated in cross-functional teams
• Exceptional judgement, prioritisation and decision-making skills, with the ability to focus on the critical few things that move the needle for customers and the business
• Customer-focused mindset with excellent written and verbal communication skills, plus a positive, can-do attitude, resilience and ownership mentality; experience scaling operations, working with agile software teams or using data visualisation tools (e.g. Tableau, Power BI, Sisense) is highly regarded
• Relevant university degree would be advantageous

Additional Information

Fixed Term Perks

At SEEK we offer:

• Support of flexible working, including a mix of office and work from home days depending on your role.
• SEEKer Support, a confidential service that offers employees up to six sessions with a mental health professional of your choice
• Access to a wide range of discounts on things such as health insurance, fitness, food, travel, accommodation plus many more
• Frequent events including sports days, annual Christmas party, hackathon, and trivia
• Free kick-start breakfast every morning and fresh fruit available all day in our offices
• Casual dress – every day

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those candidates with the eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.