Hospitality Floor Manager at Seed to Table in Naples, FL

Apply Job Type Full-time Description “There are no strangers here, only friends we have yet to meet.” — Frank Oakes — Why Join Us? Career Growth: Start as an apprentice and grow into a skilled! Your growth is our mission! Employee Discounts: Enjoy discounts on our delicious organic food—both dining and groceries. Community & Culture: Be part of a positive and supportive Family that values diversity and growth. Work-Life Balance: We offer paid vacation time to help you relax and recharge. Referral Rewards: Bring your talented friends along and earn rewards for helping us grow! Job Summary: The Hospitality Floor Manager is responsible for overseeing the day-to-day operations of the hospitality floor, ensuring that all services run efficiently and guests receive exceptional experiences. The manager leads a team of front-of-house staff, coordinates with other departments, maintains high standards of cleanliness, safety, and service, and ensures that all company policies are adhered to. Key Responsibilities: Leadership & Team Development Lead, coach, and supervise front-of-house associates, including Hospitality Cashiers, Food Runners, Expos, and other hospitality team members. Foster a positive, accountable, and service-focused work environment. Provide ongoing coaching, performance feedback, recognition, and corrective action when appropriate.
Assist with onboarding and training new associates while reinforcing company policies, safety standards, and service expectations. Support staffing needs by assisting with scheduling, shift assignments, and labor efficiency. Lead by example through professionalism, integrity, and a strong commitment to guest service. Hours: Varies based on business needs, including weekends, holidays, and evenings. Guest Experience Deliver exceptional hospitality by ensuring every guest receives prompt, friendly, and professional service. Resolve guest concerns quickly and professionally while seeking opportunities to exceed expectations. Monitor dining areas to ensure cleanliness, organization, and overall guest satisfaction. Build positive relationships with guests through proactive engagement and visible floor presence. Address service recovery opportunities with sound judgment and professionalism. Operations Oversee daily front-of-house operations to ensure smooth, efficient service. Coordinate with culinary and other operational departments to maintain seamless communication and workflow. Ensure service stations, equipment, and supplies are properly stocked and prepared before, during, and after service. Monitor labor productivity while maintaining service standards. Assist in opening, shift change, and closing procedures. Ensure compliance with all Company policies, food safety standards, sanitation procedures, and applicable health regulations. Promote a safe work environment by identifying and addressing safety concerns promptly. Communication Maintain effective communication with leadership regarding operational needs, staffing concerns, guest feedback, and service opportunities. Complete required reports, shift notes, and incident documentation accurately and timely. Collaborate with leaders across departments to ensure exceptional guest experiences.
Requirements High school diploma or equivalent required. Associate's or Bachelor's degree in Hospitality Management or a related field preferred. Minimum of three (3) years of hospitality, restaurant, or guest service leadership experience. Minimum of two (2) years supervising or leading teams preferred. Previous experience in a high-volume restaurant, grocery, hospitality, or entertainment environment preferred. Knowledge, Skills & Abilities Strong leadership and team-building skills. Excellent guest service and conflict resolution abilities. Strong verbal and written communication skills. Ability to make sound decisions in a fast-paced environment. Strong organizational and time management skills. Ability to prioritize multiple responsibilities simultaneously. Working knowledge of food safety, sanitation, and workplace safety practices. Basic computer skills, including Microsoft Office and POS systems. Ability to maintain professionalism and confidentiality. Physical Requirements Ability to stand and walk for extended periods Must be able to lift and carry up to 50 lbs regularly Frequent bending, reaching, twisting, and kneeling throughout the shift Clear vision and hearing to ensure safety, accuracy, and effective communication Ability to climb step stools or ladders as needed Must be able to work on weekends, holidays, and flexible shifts as scheduled Stay Connected Follow us on social media to stay updated on the latest news, events, and job openings at Seed to Table: Seed to Table Website Seed to Table Facebook Seed to Table Instagram Seed to Table TikTok Seed to Table YouTube Seed to Table LinkedIn Equal Opportunity Statement Seed to Table is an equal opportunity employer, welcoming candidates from all backgrounds. Join us and be part of our family!