Customer Success Lead at Security Risk Advisors in Philadelphia, PA

SRA’s mission is to level up every day to protect our clients and their customers. This begins with our team members and their experience. SRA prides itself on maintaining a culture where team members have a shared sense of support and belonging, consistent with our It’s Personal company value. At SRA, we prioritize transparent career pathing, varied DEI programming and community groups, competitive benefits including mental health support, and an emphasis on a sustainable, healthy, and engaging work culture. SRA has twice been named a Best Place to Work by the Philadelphia Business Journal. 

These Essential Functions, Requirements, and Skills are guidelines. If you are a candidate who does not meet this exact job description but can demonstrate excellent organization, attention to detail, professionalism, flexibility, and self-direction in your professional background, we hope you apply. SRA values a diverse workplace and strongly encourages people of all backgrounds to apply.  

Summary/Objective  

SCALR Sight is looking for a Customer Success Manager to serve as the primary interface between our clients and internal delivery team. This role is client facing and will be responsible for leading status calls, communicating project updates, helping translate platform capabilities into business value, and ensuring alignment between customer needs and development efforts. 

This is a strong growth opportunity for someone who wants to build a career at the intersection of customer success, project leadership, product understanding, and delivery coordination. 

This role is critical to the continued growth of SCALR Sight. It combines customer engagement, delivery coordination, product understanding, and business communication into one high-impact position. Over time, the role becomes a trusted connector between customers, delivery, and business growth efforts. It is an ideal opportunity for someone who wants to grow into a leadership-oriented role and play a meaningful part in shaping both the customer experience and the future of the platform.