Social & Community Engagement Manager at Scriveiner… · United…

ABOUT SCRIVEINER Scriveiner is an award-winning British luxury brand specialising in writing instruments and premium accessories. Founded in 2019, our products are used by millions of customers worldwide, available via major online marketplaces and from more than 1,000 retail stores around the globe. Our mission is simple: to create beautiful, high-quality products that people love to use every day.

The company has grown rapidly and has been recognised with numerous awards, including the King's Award for Enterprise, The Sunday Times 100, the Great British Entrepreneur Awards, and multiple international design awards. Scriveiner is the flagship brand of Infinity Brands, a founder-led business focused on building premium consumer brands with global reach. We are high-growth, entrepreneurial and hands-on, and we are focused on delivering exceptional products and customer experiences.

THE ROLE

To own Scriveiner’s social media presence and community engagement end-to-end from content creation, scheduling, and campaign support through to influencer partnerships, ambassador recruitment, and community management. This role is for someone who genuinely lives and breathes social: ambitious, trend-aware, creatively instinctive, and energised by building real connections online.

WHAT YOU'LL OWN

Social Media Management & Scheduling

• Own and manage all social media platforms day-to-day Instagram, TikTok, Pinterest, Facebook, and LinkedIn ensuring every channel is active, consistent, and growing
• Support the planning, organisation, and scheduling of content across social media channels
• Monitor and manage comments, likes, DMs, and all inbound engagement responding in a timely, brand-consistent way
• Proactively interact with relevant accounts, communities, and conversations to build visibility and gain traction
• Support the scheduling and management of founder brand content across relevant platforms

Content Development & Workflow

• Develop original content ideas that are on-brand, trend-relevant, and optimised for each platform
• Write captions, briefs, and copy for social content with a confident, engaging brand voice
• Quality-check content before publication to ensure accuracy, consistency, and brand alignment
• Maintain content, asset, and file libraries ensuring work is organised and accessible across the team
• Support content planning and calendar management across campaigns and projects
• Stay ahead of social media trends and platform updates, identifying opportunities to experiment with new formats
• Explore new platforms and content opportunities as the social landscape evolves

Shoot & Campaign Support

• Prepare mood boards and campaign materials to support creative planning and production
• Provide coordination and admin support across campaigns and shoots keeping deliverables, timelines, and check-ins on track
• Upload and maintain content across PR and media platforms
• Collate coverage, influencer content, and partnership results to feed into reporting and planning

Community Management

• Manage and grow the Scriveiner Facebook community group, fostering genuine connection and brand loyalty
• Develop community initiatives, prompts, and conversations that keep members engaged
• Help manage community engagement across DMs, comments, and customer interactions across all channels
• Monitor the group for tone, ensure all interactions reflect the brand, and manage any sensitive situations appropriately
• Identify advocates and super-fans within the community and find ways to celebrate and activate them
• Stay close to the customer through DMs and campaign feedback, and bring that insight back to the wider team

Influencer, Ambassador & Partnership Management

• Research and identify potential influencers, creators, partners, and collaboration opportunities aligned with Scriveiner's values and aesthetic
• Recruit and onboard brand ambassadors, influencers, and affiliates
• Manage ongoing relationships with the ambassador and influencer community, keeping them engaged and activated
• Coordinate the gifting programme managing logistics, tracking, and reporting
• Review, negotiate, and manage influencer proposals and partnership agreements
• Track influencer activity, content performance, and return on investment

Research, Trends & Inspiration

• Lead trend research, competitor analysis, and creative inspiration gathering to feed campaigns and brand development
• Monitor competitor and category social activity to identify gaps and opportunities
• Bring fresh ideas and cultural references to the team on a regular basis

Analytics & Reporting

• Track performance across all social platforms follower growth, engagement rates, reach, saves, and conversions
• Produce regular reporting on social performance, surfacing key trends and actionable insights
• Use data to inform content strategy, posting cadence, and channel prioritisation

MUST HAVES

• Proven experience in a social media, community, or influencer marketing role you have owned platforms and grown audiences, not just assisted
• A genuine eye for design, content, and culture: you notice what is good and you know why it works
• A genuine passion for social media: you follow trends instinctively and know what makes content perform
• Hands-on experience managing and growing communities, including Facebook Groups or similar
• Experience working with influencers and ambassadors from identification and outreach through to negotiation and ongoing relationship management
• Strong creative instincts: you can develop content ideas that feel on-brand and culturally relevant
• Excellent written communication skills whether crafting a caption, a DM, or an influencer brief
• Comfortable with analytics: you track performance, spot opportunities, and act on data
• Brilliantly organised, with the ability to juggle multiple projects and keep everyone aligned
• Confident with social platforms and how content performs across them
• Clear, warm communicator who can work across a busy team
• Familiarity with content creation and scheduling tools (CapCut, Canva, Adobe)
• Curious, proactive, and keen to learn
• AI literate and open to using emerging tools to do sharper work

STRONGLY PREFERRED

• Experience working within a premium, lifestyle, gifting, or luxury brand
• Familiarity with LinkedIn content strategy, including founder or brand account management
• Experience managing gifting programmes and affiliate or partner recruitment
• Background in or strong understanding of the stationery, accessories, or adjacent lifestyle category
• Experience supporting founder-led brand content or personal brand building

WHAT SUCCESS LOOKS LIKE

• All social media platforms are active, consistent, and growing content goes out on schedule, every week
• Engagement metrics are moving in the right direction: comments, shares, saves, and follower growth are tracked and improving
• A thriving ambassador and influencer programme is in place, with clear processes for recruitment, gifting, and relationship management
• The Facebook community group is actively managed and growing, with members feeling genuinely connected to the brand
• Trends are spotted early and acted on Scriveiner is part of relevant cultural conversations
• Campaign and shoot support runs smoothly, with deliverables and timelines kept on track
• Content libraries are organised and up to date, and quality-checking is embedded before anything goes live
• Analytics are reviewed regularly and inform decisions about content, channels, and partnerships

WHY JOIN

• A brand with real proof: King's Award for Enterprise, multiple international design awards, well-resourced and fast-growing with millions of customers worldwide.
• Direct ownership of Scriveiner's social presence and community at a pivotal moment in the brand's growth your work will be visible, and it will matter.
• Real creative autonomy in a lean, high-trust team where good ideas get acted on quickly.
• A growing product portfolio across multiple categories, with new ranges launching across international markets, meaning the scope of this role will expand as the business does.

COMPENSATION & BENEFITS

• £20,000 – £35,000 base salary per annum, dependent on experience.
• Fully remote position.
• Some international travel required (frequency to be agreed based on business needs and market priorities).
• The tools and support you need to do the job properly, in a well-resourced and highly profitable business.
• Welcome gift: a curated selection of Scriveiner products.