Case Manager at Scottish Government in Kilwinning, Scotland, GB

Looking for a role where your decisions make a real difference?

Looking for a role where your decisions make a real difference?

We're seeking motivated and detail-focused Delivery Case Managers to join our operational delivery teams and play a vital role in delivering an efficient, fair, and trusted insolvency service across Scotland.

In this dynamic and rewarding position, you'll adjudicate on a diverse portfolio of bankruptcy, DAS and Trust Deed applications, manage a portfolio of bankruptcy cases from application through to completion or supervise the performance of private trustees in the role as trustee in Trust Deeds and Bankruptcy. Every case is unique, offering the opportunity to analyse complex information, apply legislation, make informed decisions, and help ensure the insolvency process operates effectively for all parties involved.

Working at the heart of our operations, you'll collaborate with debtors, creditors, insolvency practitioners, and colleagues across the organisation, balancing excellent customer service with professional judgement and a strong commitment to accuracy and compliance.

Responsibilities

• Managing and progressing bankruptcy cases from application through to closure, ensuring robust case assessment, due diligence, compliance with Scottish insolvency legislation, and alignment with organisational priorities.
• Adjudicate a diverse portfolio of bankruptcy, Debt Arrangement Scheme (DAS), and Trust Deed applications, assessing eligibility, reviewing supporting evidence, and making informed decisions in accordance with legislation, policy, and operational guidance.
• Monitor and supervise the performance of private trustees acting in Protected Trust Deeds and bankruptcy cases, undertaking monitoring and compliance activities, reviewing case administration, and taking appropriate action to ensure statutory obligations, regulatory standards, and expected levels of service are maintained.
• Exercising sound judgement and decision-making to assess complex case information, apply legislative requirements, and deliver high-quality casework outcomes that support operational and statutory objectives.
• Delivering against performance targets while maintaining high standards of accuracy, efficiency and customer service for debtors, creditors, insolvency practitioners and other stakeholders.
• Taking ownership of case enquiries and issues, managing them effectively from receipt through to resolution in line with service standards, policies and statutory timescales.
• Developing and maintaining positive working relationships with internal colleagues and external stakeholders to support the effective administration of all debt products and the delivery of a trusted, professional service.
• Provide line management, coaching and support to A Band colleagues, overseeing performance, workload allocation, attendance and development to ensure the delivery of high-quality casework and achievement of operational targets.

Responsibilities

Experience

• Experience of interpreting and applying legislation, policies, and procedures to make accurate, evidence-based decisions, particularly in situations involving complex or sensitive case circumstances.
• Experience of managing a varied caseload and competing priorities, delivering high-quality outcomes within prescribed timescales while maintaining accuracy, attention to detail, and compliance with service standards.

Key behaviours

• Making effective decisions – Level 2
• Communicating and Influencing – Level 2
• Delivering at Pace – Level 2
• Changing and Improving – Level 2

Find out more about Success Profiles Behaviours, here

How to apply

Apply online, providing a CV and Supporting Statement (of no more than 1000 words) which provides evidence of how you meet the experience and behaviours listed in the Success Profile above.

If invited for further assessment, this will consist of an interview and a presentation.

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

Assessments are scheduled for Mid-Late October, however this may be subject to change.

Recruitment Principles As a government organisation, we adhere to the Civil Service Commission Recruitment Principles and we investigate any complaints received in relation to recruitment cases.

Qualifications

About Us

The Scottish Government is the devolved government for Scotland. We have responsibility for a wide range of key policy areas including: education, health, the economy, justice, housing and transport. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles.

Our staff are part of the UK Civil Service, observing the Civil Service Code and working for Ministers and senior stakeholders to deliver vital public services which improve the lives of the people of Scotland.

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer.

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.

Working pattern

Our standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role, including Flexi-leave. Scottish Government staff in hybrid-compatible roles should aim to work in-person 2 days per week of the time, in an office. If you have specific questions about the role you are applying for, please contact us.

Skilled Worker Sponsorship not being offered

Skilled Worker sponsorship is not available for this role. As a result, we are unable to appoint candidates who require Skilled Worker sponsorship now or in the future. Applicants must have an existing and ongoing right to work in the UK.

Security checks

Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions).

You can find out more about BPSS on the UK Government website, and read about the Government Vetting Charter, or about all the different levels of security checks in our Candidate Guide.

Internal candidates may need to gain higher security clearance than they currently hold if successful in their application

Equality statement

We are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.

Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them.

Further information

Find out more about our organisation, what we offer staff members and. how to apply on our Careers Website.

Read our Candidate Guide for further information on our recruitment and application processes.

This post is open to Internal Scottish Government candidates and Common Citizenship organisations only.

Please apply by 23:59 - 06/10/26