A3 Modern Apprentice - Social Security… at Scottish… · Glasgow

Are you looking for a career in an organisation that makes a difference to peoples’ lives every day? This is an excellent opportunity to join Social Security Scotland and begin your Civil Service career while also gaining an SVQ qualification.

Are you looking for a career in an organisation that makes a difference to peoples’ lives every day? This is an excellent opportunity to join Social Security Scotland and begin your Civil Service career while also gaining an SVQ qualification.

Social Security Scotland are offering Modern Apprenticeships across various departments of the agency. As a Modern Apprentice, you will receive training and support to achieve your qualification while gaining valuable experience in an organisation responsible for delivering social security benefits across Scotland.

Modern Apprentices will support a range of business areas across the organisation. You may be speaking to our clients over the telephone in Client Services Delivery, helping to maintain our offices in Place Services, or working in one of our other many divisions.

Please note that start dates for these positions are not yet confirmed. This recruitment campaign is being conducted on a recruit-to-reserve basis to support anticipated future resourcing needs. Candidates who are successful at selection will be placed on a reserve list in merit order.

Responsibilities

Responsibilities

Typical role responsibilities can include:

• Providing administrative support to a team as required.
• Working within a fast-paced environment to complete tasks with attention to detail to provide the best service possible.
• Working collaboratively with peer colleagues to ensure a consistent approach to how we deliver our work.
• Speaking to our clients, colleagues or stakeholders through both incoming and outgoing calls.
• Answering queries via email.
• Carrying out administrative tasks using various computer systems.
• Being accountable for ensuring the work allocated to you is completed on time and accurately.
• Organising and preparing meetings and events, prioritising tasks and coordinating activity.

Qualifications

Success Profiles We use an assessment framework called ‘Success Profiles’ which lists the elements we test and provides detailed descriptions of each. Find out more about the framework here.

For this post, the following Success Profile elements will be assessed:

Behaviours

• Communicating and Influencing (Level 1)

For example, describe how you explain information clearly, build positive relationships and adapt your communication style to different audiences.

• Working Together (Level 1)

For example, describe how you collaborate with others, share knowledge and contribute to a supportive and inclusive team culture.

• Developing Self and Others (Level 1)

For example, describe how you're committed to learning and development, both for yourself and by supporting the growth of those around you.

• Delivering at Pace (Level 1)

For example, describe how you prioritise effectively, manage competing demands and deliver high-quality work within deadlines.

You can find out more about Success Profiles Behaviours here.

How to Apply  Apply online, you must provide a CV and Supporting Statement (of no more than 750 words) which provides evidence of how you meet the Success Profiles above. 

Artificial Intelligence (AI) tools can be used to support your application, but all statements and examples provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, and presented as your own) applications will be withdrawn and internal candidates may be subject to disciplinary action.

Please see our candidate guidance for more information on acceptable and unacceptable uses of AI in recruitment.

Stage one (application sift): Candidates will have their applications assessed against all Success Profile criteria listed above unless there is a large number of applications, in which case, an initial sift will be conducted on the Communicating and Influencing Behaviour as listed above. Candidates who pass the initial sift will have their applications fully assessed against the remaining behaviours.

Stage two (interview and job simulation exercise): If successful at application sift, you will be invited to an assessment and interview where we will test all criteria listed above. All the Behaviours outlined in the Success Profiles will be assessed at this stage.

We aim to provide feedback on request. However, if we receive a large number of applications, feedback following the sift stage will be limited to scores only and we will not be able to provide specific feedback on applications. We will provide feedback on request to candidates who attend the interview/assessment stage.

Information Session   We are holding candidate information sessions for this role to provide you with information about the application and interview process as well as further information on the role and team.

• Tuesday 30th June: 12:00 – 13:00
• Thursday 9th July: 16:00 – 17:00
• Wednesday 15th July: 14:00 – 15:00

If you wish to attend a session, please send an email to recruitment@socialsecurity.gov.scot with subject heading ‘Modern Apprentice Information Session’ and tell us which session you would like to attend. You will then be sent the link for that session.

Expected timeline: Sifting between: 28th July to 21st August 2026 Interview: from 1st September 2026 (This may be subject to change). Location: In Person in Glasgow

Reserve List  Please note that start dates for these positions are not yet confirmed. This recruitment campaign is being conducted on a recruit-to-reserve basis to support anticipated future resourcing needs. Candidates who are successful at selection will be placed on a reserve list in merit order.

Being placed on the reserve list does not guarantee an offer of employment. Appointments will be made as vacancies arise and may be made over a period of up to 12 months. Successful candidates will be contacted when a suitable opportunity becomes available. At that stage, full details of the role and team will be provided.

About Us  Social Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here.  

We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. 

As part of the UK Civil Service, we uphold the Civil Service Nationality Rules.   

Working Pattern  Our standard hours are 35 hours per week and we offer a range of flexible working options, depending on the needs of the role. Most of our roles are a hybrid working style where all colleagues will spend time 2 days per week in either our Glasgow or Dundee offices. However, we may offer a role which requires on-site working. Details will be given with the appropriate offer. For this role the home location will be 220 High Street, Glasgow. If you have specific questions about the role you are applying for, please contact us.

Security Checks Successful candidates must complete the Baseline Personnel Security Standard (BPSS), before they can be appointed. BPSS is comprised of four main pre-employment checks – Identity, Right to work, Employment History and a Criminal Record check (unspent convictions). You can find out more about BPSS on the UK Government website, or read about the different levels of security checks in our Candidate Guide. 

The offered post may require the successful candidate to clear additional National Security Vetting clearance before a start date can be offered. These may be Security Clearance, Developed Vetting or Counter Terrorism Check. If this is the case, then the successful candidate will be made aware of this at the job offer stage. Further information regarding National Security Vetting clearance can be found here - United Kingdom Security Vetting: Applicant - GOV.UK

Equality Statement  Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation.   

Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment, should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process, please contact us at recruitment@socialsecurity.gov.scot

Find out more about our commitment to diversity and how we offer support and recruitment adjustments for anyone who needs them.

Right to Work in the UK / Skilled Worker Visa Social Security Scotland is an approved sponsor under the UK Visa and Immigration (UKVI) Skilled Worker route. Please note that UK immigration guidance, including skill and salary thresholds and eligible occupations, is reviewed regularly and subject to change. The Modern Apprenticeship roles will not be suitable for sponsorship. The successful candidates would need to be able to prove another Right to Work route. You can find further advice on Gov.UK - Skilled Worker visa: Overview - GOV.UK

Further Information The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade.

Social Security Scotland’s recruitment processes are underpinned by the recruitment principles of the Civil Service Commissioner, which outline that selection for appointment be made on merit on the basis of fair and open competition - Recruitment - Civil Service Commission

If you feel at any time your application has not been treated in accordance with the values in the Civil Service Code and/or if you feel the recruitment has been conducted in such a way that conflicts with the Civil Service Commissioner’s Recruitment Principles, you can make a complaint, by contacting Social Security Scotland at recruitment@socialsecurity.gov.scot in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commissioner.

Find out more about our organisation, what we offer staff members and how to apply on our Careers Website. 

Read our Candidate Guide for further information on our recruitment and application processes. 

If you experience any difficulties accessing our website or completing the online application form, please contact the Resourcing Team via recruitment@socialsecurity.gov.scot

Apply before 23:55 on Monday 27^th^ July 2026

Contact Name - Resourcing Team Contact Email - recruitment@socialsecurity.gov.scot