Automotive Service Advisor

Join One of the Lehigh Valley's Leading Automotive Dealerships!

We are seeking an experienced, customer-focused Service Advisor to join our growing team. If you thrive in a fast-paced environment, enjoy helping customers, and take pride in delivering exceptional service, we'd love to hear from you. Dealertrack experience is a plus.

Position Summary

As a Service Advisor, you will serve as the primary point of contact for customers, ensuring a seamless service experience from vehicle check-in through delivery while maintaining clear communication with customers and the service team.

Key Responsibilities

• Greet every customer promptly and professionally upon arrival.
• Listen to and accurately document customer concerns on repair orders.
• Prepare repair orders with clear, detailed descriptions of requested repairs.
• Provide accurate repair estimates, explain recommended services, and establish realistic completion times.
• Obtain customer authorization before performing repairs or additional work.
• Update customers regarding repair progress, estimate changes, and revised completion times.
• Process extended service contract repairs, including obtaining required authorizations.
• Obtain management approval for internal repairs when required.
• Utilize dealership pricing guidelines to ensure accurate estimates.
• Monitor repair progress throughout the day and maintain communication with technicians.
• Remain visible and accessible in the service drive to assist customers and team members.
• Contact customers when repairs are complete and ensure all scheduled customers receive updates before the end of each day.
• Work collaboratively with fellow Service Advisors and the service team to provide an exceptional customer experience.

Qualifications

• Previous automotive Service Advisor experience preferred.
• Excellent customer service and communication skills.
• Strong organizational and multitasking abilities.
• Ability to work in a fast-paced environment.
• Dealertrack experience is a plus.

Benefits

• Competitive pay
• 401(k) with company match
• Comprehensive medical, dental, and vision insurance
• Paid time off and vacation
• Short- and long-term disability insurance
• Employee vehicle purchase program
• Employee discounts on products and services
• Career growth and advancement opportunities
• Long-term job stability

“At The Scott Family of Dealerships, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at The Scott Family of Dealerships is critical to its success. Our promise is to keep delivering the same fantastic service and value that our community has come to expect from our dealership through the years. If you are interested in a career in the automotive industry, then apply today!”