Senior Business Operations Manager - Live Games… at Scopely · Mexico…

Scopely is looking for a Senior Business Operations Manager - Live Games to join our Live Games Portfolio Team in Mexico City on a Hybrid basis. At Scopely, we care deeply about what we do and want to inspire play every day - whether in our work environments alongside our talented colleagues or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily. What You Will Do As a Senior Business Operations Manager, you will drive strategic programs and operational excellence across Scopely’s Live Games portfolio. This role sits at the center of a highly cross-functional ecosystem, partnering with Central Tech (Playgami), Live Ops Automation, Marketing, Product, and other key stakeholders to deliver scalable, high-impact initiatives. This role is the operational bridge between our game teams and central teams. You will own the orchestration and execution of critical programs—including Direct-to-Consumer (D2C) initiatives—while also leading broader business operations efforts that enable our game teams to operate more efficiently, innovate faster, share knowledge, and maximize player impact. This is a highly visible role requiring strong leadership, operational rigor, and the ability to align diverse teams around shared goals. Own and drive the strategic program roadmap across Live Games, spanning D2C initiatives, Central Tech (Playgami), Live Ops Automation, Marketing, Product, and Knowledge Sharing Lead cross-functional program execution, ensuring alignment on priorities, timelines, dependencies, and outcomes across multiple teams and regions Build and maintain integrated operational plans (e.g., JIRA, Airtable, or equivalent) to track progress across complex, concurrent initiatives Partner with Playgami and Central Tech teams to align on platform capabilities, roadmaps, and rollout strategies impacting Live Games Drive initiatives that improve Live Ops efficiency, including automation, ML/AI tooling, and process optimization across the portfolio Collaborate with Marketing and Product teams to ensure cohesive planning and execution of key initiatives and campaigns Establish and scale knowledge-sharing frameworks, enabling best practice adoption and operational consistency across game teams Identify, track, and resolve risks, blockers, and interdependencies across programs Lead executive-level reporting, delivering clear, actionable insights on program status, risks, and opportunities Facilitate key forums (e.g., business reviews, program updates, deep dives) to drive alignment and decision-making Build high trust and productive relationships across game teams & central teams Continuously improve business operations processes, tools, and governance frameworks to scale impact across the Live Games portfolio What We’re Looking For 8+ years of experience in consulting, banking, business operations, program management, or product operations in a complex, cross-functional environment Proven track record of leading large-scale, multi-stakeholder programs across global teams Experience working within free-to-play gaming (preferred) Exceptional stakeholder management and communication skills, with experience presenting to executive leadership Highly organized with strong attention to detail and the ability to manage multiple priorities simultaneously Strategic thinker with a hands-on approach and a bias for action Strong problem-solving skills with the ability to navigate ambiguity and drive outcomes Analytical thinker with experience analyzing and reporting on data & KPIs (Free-to-play KPI expertise a plus) Passionate gamer (mobile free-to-play a plus) Bonus Points Experience with Live Ops, game publishing, or live service ecosystems Familiarity with automation tools, workflow optimization, or operational scaling initiatives Experience working with Central Tech or platform teams (e.g., payments, identity, CRM systems) Strong understanding of D2C, mobile gaming, platform ecosystems, and live game operations Experience leveraging AI tools to drive business process & project management Please ensure that the résumé/CV you attach is written in English. About Scopely Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play. Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Niantic games businesses — Scopely consistently delivers experiences players love today and return to for years to come. Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play. Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit: https://www.scopely.com/. Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that all Talent Partner communications come from an email address ending in @scopely.com. Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact recruiting@scopely.com. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice. Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.