Help Desk Administrator at Scientific… · US-CA-San…

Summary: Scientific Research Corporation is an advanced information technology and engineering company that provides innovative products and services to government and private industry. They are seeking a Help Desk Administrator to perform account and group administration tasks, support users in a Help Desk capacity, and participate in team ceremonies in a DevOps environment. Responsibilities: - Performing customization and configuration of various development tools for Navy customers in an accredited AWS-IL4 and IL6 environment - Performing account and group administration tasks; supports users in a Help Desk / Service Desk capacity in a DevOps environment - Working in a highly collaborative environment that embraces Agile, Lean Startup, and pairing methodologies (e.g., Extreme Programming) using the Scrum framework - Participating in team ceremonies including planning meetings, daily stand-ups, and retrospectives Required Qualifications: - DoD DEVSECOPS Pipeline Support Help Desk experience - Experience with the Atlassian Tool Suite and other DevSecOps tools such as JFROG Artifactory, Jenkins, CodeDx, Coverity, etc - 1 - 2 years of experience as a Linux System Administrator, Help Desk / Service Desk Technician, or IT Specialist optimizing systems in AWS cloud environments - Meets DoD 8570.01-M Information Assurance requirements, including: CompTIA Security+ certification, Linux OS certification or completion of Linux course from accredited source - Genuine desire to work in an environment where innovation and continuous learning are fostered and rooted in the culture - Secret clearance - SRC IS A CONTRACTOR FOR THE U.S. GOVERNMENT, THIS POSITION WILL REQUIRE U.S. CITIZENSHIP AS WELL AS, A U.S. GOVERNMENT SECURITY CLEARANCE AT THE SECRET LEVEL Preferred Qualifications: - Overmatch Software Armory experience, minimum of 6 months - Experience and desire to perform Help Desk / Service Desk duties (e.g., onboarding new team members to the organization, responding to customers for break-fix problems) - Experience working in a highly collaborative environment that embraces agile, lean startup, and pairing methodologies (e.g., Extreme Programming) using the Scrum framework - Excellent customer service qualities and verbal communication skills - Ability to research, troubleshoot, and self-teach new tools without direct supervision - Experience briefing and providing technical demonstrations to leadership - Experience building system capabilities in short iterations that allow for accelerated user feedback and product delivery - Bachelor's degree in Computer Science, Engineering, or Information Technology - TS or TS/SCI clearance Required Skills: AWS cloud environments, CompTIA Security+ certification, Linux System Administration Important Skills: Atlassian Tool Suite, DevSecOps tools Nice-to-Have Skills: customer service, Troubleshooting skills, Technical demonstrations Benefits: Medical, dental, and vision plans, 401(k) with a company match, Life insurance, Vacation and sick paid time off accruals starting at 10 days of vacation and 5 days of sick leave annually, 11 paid holidays, Tuition reimbursement, A work environment that encourages excellence and more