Inside Sales Commercial Support Specialist at Schluter… · Sparks

Description

Inside Sales Commercial Support Specialist - USA Parkway Area

Monday thru Friday - 8:00am - 4:30pm

Paid Weekly - Bi-Annual Bonuses

Job Summary:

Reports to the Inside Sales Supervisor Reno. This role is responsible for managing and documenting commercial sales inquiries, qualifying leads, and providing purchasing and project coordination support for large-scale commercial initiatives.

Requirements

Primary Responsibilities:

• Serve as a primary point of contact for Commercial Inside Sales activities 
• Qualify and manage inbound and outbound commercial leads 
• Maintain accurate records of project details, order activity, and registration identifiers in CRM systems 
• Complete and manage job registration forms 
• Provide product pricing, availability, and technical specifications for Schluter Systems products 
• Generate and process sample orders for commercial projects, ensuring all relevant project details are captured 
• Process purchase orders tied to registered commercial jobs 
• Confirm sample shipments and communicate order status to customers 
• Support shared inboxes, including Ferguson, Plumbing, and other valued partners 
• Act as a primary contact for Ferguson Home 
• Assist with My Design (Digital Print & RAL) inquiries and order processing 
• Support the preparation of custom product quotations 
• Collaborate cross-functionally with internal teams and external stakeholders to support project success 
• Participate in training to maintain strong product and process knowledge 
• Initiate outbound outreach to support lead development 
• Maintain and update process and procedure documentation 
• Monitor commercial workflows, identify inefficiencies, and recommend improvements 
• Provide regular updates to management, including challenges and resolution needs 
• Contribute to a culture of continuous improvement, emphasizing consistency, efficiency, and customer experience 
• Attend regular meetings as necessary.
• Other duties as assigned.
•  Represent Schluter Systems L.P. in a professional, positive, and enthusiastic manner in all matters.

Skills/Requirements:

• 2–4 years of experience in a related role 
• Customer service experience preferred 
• Strong verbal and written communication skills 
• Proficiency in Microsoft Windows and Microsoft Office Suite 
• Experience with CRM systems 
• Strong analytical and problem-solving abilities 
• Highly organized with the ability to prioritize and manage multiple tasks 
• Ability to work independently and collaboratively within a team 
• Good attendance is required

Education Requirements:

• College-level education preferred 
• Equivalent combinations of education and experience will be considered 

The duties and responsibilities described in the above job description is not a comprehensive list, additional job duties may be assigned to the employee and/or the scope of the job may change to meet business needs.

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base pay offered will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for additional benefits to the base pay range listed above.

Schluter Systems L.P. is an equal opportunity employer and does not discriminate on the basis of race, religion, color, national origin, age, sex, gender, disability, genetic information, or any other characteristic protected by law. 

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