Product Owner - Clinical (SCAN Temp) at SCAN in Long Beach Office 3800

Summary: SCAN is a nonprofit health organization dedicated to improving care for older adults. The Product Owner will define and prioritize features of a software product, collaborating with stakeholders to ensure the product meets business objectives and delivers value to customers. Responsibilities: - Defines users, creates and maintains user stories, and develops and prioritizes functional requirements for new or revised features or enhancements - Develops manageable deliverables, milestones, and development schedules from large or complex user stories; estimates release dates and modifies schedule as required - Establishes acceptance criteria for user stories, develops test cases, and approves stories - May assist product marketing in defining the target market, developing marketing materials, or understanding the product value proposition - Performs work with a high degree of latitude, handles complex issues and possesses expert knowledge of subject matter - Uses qualitative and quantitative data to observe clinical user behavior and support validation of design, workflow, and technical decisions that impact clinician efficiency and patient care - Collaborates across product, data, design, and engineering teams to gather feedback and translate insights into proposed enhancements for clinical users, supporting improved care coordination and patient experience - Supports cross‑functional communication by documenting requirements, assumptions, decisions, and next steps for technical and non‑technical stakeholders involved in clinical initiatives - Incorporates clinician and patient perspectives into daily product development activities, advocating for user‑centered design and continuous improvement within assigned initiatives - Builds technical and domain fluency in relevant platforms, data concepts, and clinical workflows, including an understanding of how product decisions influence patient outcomes and care delivery - We seek Rebels who are curious about AI and its power to transform how we operate and serve our members - Actively support the achievement of SCAN’s Vision and Goals - Other duties as assigned Required Qualifications: - 0–3 years of experience in a Product Owner, Product Analyst, Business Analyst, or related role supporting digital product development - Experience contributing to digital or AI‑enabled products, supporting requirements definition, testing, delivery activities, or analysis within agile teams - Experience using qualitative and quantitative data to support product decisions, validate assumptions, and assess outcomes - Exposure to clinical and provider workflows through healthcare projects, internships, academic work, or professional experience, with an understanding of how technology can support clinicians and patient care - Strong understanding of AI capabilities (Agent Assist, Virtual Agent, NLP, chatbots, predictive analytics, RPA) and customer service technologies (e.g. CRM, Knowledge Management, Telephony, Digital, etc.) - Excellent communication, prioritization, problem solving, and decision-making skills - Ability to turn strategic thinking into tangible, value-add, consumer-centric solutions - Ability to drive discovery sessions and workshops with business users - Demonstrated ability to work with all levels of staff, within and external to the organization to achieve goals. Experience with coordinating diverse groups of individuals to achieve overall program success - Strong program management skills, using analytics, user research and other approaches to help make decisions and iterate on overall strategy - Ability to create and maintain clear product artifacts (e.g., user stories, acceptance criteria, basic wireframes) with guidance from senior product or design partners - Growing ability to understand clinical and provider workflows, user needs, and quality considerations, including how digital solutions impact patients, clinicians, and care teams - Ability to manage assigned tasks, follow established agile practices, and support delivery of enhancements that improve clinical, operational and patient outcomes - Technical expertise - Basic analytical skills - Problem Solving - Basic problem-solving skills - Communication - Good communication and interpersonal skills - Learning Agility – Ability to learn new domains, tools, workflows, and product practices, incorporating feedback from clinicians, providers, and teammates - Collaboration – Ability to work effectively within cross‑functional teams, contributing to shared goals and supporting delivery of improvements to clinical, provider, and patient experiences Preferred Qualifications: - Bachelor's degree preferred in Business, Computer Science, Information Systems, Healthcare Administration, Public Health, or a related discipline Required Skills: Product Ownership, Agile Methodologies, AI Capabilities Important Skills: Data Analysis, Clinical Workflows Nice-to-Have Skills: Learning Agility, Program Management Benefits: Hybrid: occasional travel to office as needed, An opportunity to become part of a team that makes a difference to our members and our community every day!