Software Data Entry Specialist I at SBM… · Sacramento

Summary: SBM Management Services, LP is seeking a Software Data Entry Specialist I who will become an expert in the 4Insite web and mobile platforms. The role involves maintaining accurate records of large-scale data management, collaborating with the AI development team, and providing feedback to enhance AI performance. Responsibilities: - Become an expert in the 4insite web and mobile platforms - Evaluate accuracy and relevancy of AI responses - Provide detailed feedback to improve AI performance and accuracy - Maintain accurate records of large-scale data management and review - Collaborate with the AI development team to enhance system functionalities - Report any discrepancies or issues identified during the data review process - Collect qualitative and quantitative data to contribute to daily project reports - Reviews and verifies change requests and documents to determine accuracy and completeness of information - Utilizes discretion and escalates issues as needed to correct or complete data - Completes all tasks in a timely and accurate manner - Ensures all data is entered by appropriate deadlines and contain appropriate approvals - Ensure data is distributed to all the proper channels of visibility on the software platform - Support subject-matter experts to ensure that IT-delivered services and end-user productivity goals are met or exceeded - Troubleshoot the end user’s issue and resolve upon first contact - Helping with customer support tickets during downtime - Accurately record and document all details of the issues or service request, including categorization and priority into IT service desk tools - Demonstrate a desire to help others with specific technical issues and be able to understand the support process from the customers point of view - Other duties or special projects as assigned by management - Travel to customer sites may be required up to 20% of the time - Weekend availability required Required Qualifications: - Bachelor's degree from a four-year college or university with 1-2 years of experience; or equivalent combination of education and experience - May be required to have a valid driver's license Required Skills: 4Insite platforms expertise Important Skills: Data management, AI evaluation Nice-to-Have Skills: Customer support Benefits: Comprehensive benefit packages