IT Intern at Sayari in Washington, DC

Summary: Sayari is a venture-backed global corporate data provider and commercial intelligence platform. They are seeking an enthusiastic Information Technology Intern to provide first-line technical assistance, manage IT support tickets, and assist with onboarding and offboarding processes in their Washington, DC headquarters. Responsibilities: - Tier 1 Support: Triage and resolve incoming IT requests via our ticketing system, Slack, and in-person walk-ups - Onsite Operations: Own the physical IT environment in the DC office, including network and conference room AV support, hardware inventory, and onboarding for new hires - Asset Management: Manage the lifecycle of all IT hardware and software for remote and on-site staff in Washington, DC, including reimaging hardware for reuse, purchasing and shipping hardware, and ensuring all software is updated and licensed - Documentation: Actively update our internal knowledge base to ensure that once a problem is solved, it's documented - Project Support: Assist with rollout projects, SaaS audits, and security compliance tasks - Automation: Use and create internal tools that leverage AI to help automate repetitive tasks Required Qualifications: - MacOS Proficiency: You know your way around a Mac intuitively and prefer it over Windows - Passion for Tech: You are curious about how technology works and learn quickly - Service Mindset: You are patient, empathetic, and can explain technical concepts to non-technical people without condescension - Availability: Ability to work 20-30 hours onsite in our Washington, DC office Preferred Qualifications: - Experience with Google Workspace administration, managing MacOS in an enterprise, or ticketing systems - Previous customer service experience Required Skills: MacOS Proficiency Important Skills: Google Workspace administration, Ticketing systems Nice-to-Have Skills: Customer service experience, Technical communication, Problem-solving mindset