Senior Universal Banker at Savers Bank in Charlton, MA

Apply Job Type Full-time Description POSITION FUNCTION: The Senior Universal Banker is a cross-trained banking professional responsible for delivering exceptional customer service while managing teller, personal banking, and loan processing functions. This role focuses on relationship management, sales growth, compliance, and operational excellence. The position requires strong multitasking skills to balance transactions, product sales, and customer service activities in a fast-paced retail banking environment. This full-time, non-exempt position reports to the Branch Manager. Key Responsibilities Customer Transactions & Service · Accurately process a wide range of customer transactions, including deposits, withdrawals, check cashing, transfers, loan payments, night drop, and ATM transactions while adhering to dual control procedures. · Address customer inquiries, resolve issues, and handle complaints promptly and professionally. · Provide guidance on banking products and services, ensuring an excellent customer experience. · Monitor transactions for potential fraud, verifying account details and fund availability. Account Maintenance / Banking System Use · Open and maintain consumer and business deposit accounts, debit cards, check orders, wire transfers, stop payments, and safe deposit services. · Administer online banking services, reset passwords, and resolve digital banking issues. · Assist customers with loan applications, advances, disbursements, and payoffs. · Perform account updates and maintenance, ensuring accuracy in customer records. Cash Handling & Operational Compliance · Balance personal cash drawer and assist with ATM, vault, and recycler balancing. · Conduct end-of-day branch balancing procedures, maintaining accurate logs and reports for audits. · Ensure compliance with all cash handling, balancing, and security protocols. Relationship Building & Sales Support · Identify customer needs and provide tailored banking solutions through consultative selling. · Actively promote and cross-sell bank products and services to deepen customer relationships. · Track and document sales activities using CRM tools. · Participate in branch promotions, marketing campaigns, and community outreach events. · All other duties as assigned. Compliance, Security & Risk Management · Maintain up-to-date knowledge of banking regulations, compliance policies, and security procedures. · Process BSA reporting, including Currency Transaction Reports (CTRs), Suspicious Activity Reports (SARs), and monetary instrument logs. · Participate in branch operations such as opening/closing procedures, dual control processes, and audits. · Monitor drive-thru and lobby activity to enhance security and deter fraud. Community Engagement & CRA Participation · Support the bank’s commitment to community involvement by participating in CRA initiatives and volunteer opportunities. · Represent the bank at community events to promote financial literacy and services. Requirements SKILLS & QUALIFICATIONS: Education High school diploma or equivalent required; bachelor’s degree in finance, business, or a related field preferred. Experience Minimum of 2 years of experience in relationship selling within a bank or credit union, with a proven track record in cross-selling banking products and services. Familiarity with consumer loan processing, portfolio management, wire transfers, and digital banking platforms. Skills Exceptional customer service, consultative selling, and relationship-building skills, with the ability to identify and address customer needs effectively. Strong math, computer, and transaction processing skills, along with proficiency in banking software, CRM systems, and office equipment. Knowledge of financial regulations, compliance standards, and security protocols, with a commitment to accuracy, vigilance, and adherence to cash handling and security procedures. PHYSICAL DEMANDS:· Frequently moves about within the branch environment to interact with clients and staff.· Operates computers, phones, and office equipment continuously throughout the workday.· Remains seated for extended periods while performing desk-based tasks.· Occasionally lifts and carries objects under 20 lbs., such as supplies, ledgers, or promotional materials.· Occasionally travels between branch locations and external events. DISCLAIMER: Savers Bank is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, national origin, age, gender, sex, ancestry, citizenship status, mental or physical disability, genetic information, sexual orientation, veteran status, or military status. Salary Description $21.00 - $25.00 PH