| Planning and Strategy |
- Contribute to the design and implementation of the department’s strategy and roadmap by providing function-specific inputs
- Establish and implement the function’s operational plans in support of the department’s overall strategic plan and KPIs
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| Budget |
- Participate in Department annual budgeting cycle and process
- Contribute to utilizing Department’s budget effectively, and report accurately on progress made and challenges encountered
- Investigate and propose implementing strategies that result in positive financial impact for SANS and mitigate financial and operational risks
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| Sales Management |
- Manage SANS registration with the client and all related process (stand-alone or Etimad) to register and bid for the available opportunities by meeting the process requirements and reporting the outcome
- Manage the development of growth opportunities, shaping and negotiating deals with clients, and closing the deals
- Manage SANS technical and commercial proposals, ensure build the recommended scope for the qualified opportunities to meet SANS objectives
- Participate in the business development meetings with prospective clients
- Manage the commercial services Steering Committee cycle to qualify new business opportunities
- Promote the company’s products/services addressing or predicting clients’ objectives
- Support in identifying trends and customer needs, building a short, medium and long-term sales pipeline in accordance with targets and SANS objectives
- Maintain, develop and retaining relationships with existing/future clients
- Manage the preparation of project scope, ensure to determine and document a list of specific project goals, deliverables, tasks, costs and deadlines
- Develop financial models and assist in strategic initiatives and critical decisions
- Assist in implementation and selection of comprehensive budget and forecast solutions
- Improve clients experience and strengthen the relationship, ensure to increase client retention rates, drive customer loyalty and generate sales
- Maintain official award documents for sponsored projects with clients
- Manage the awarding activities with clients for the targeted opportunities, ensure to follow policies and procedures in the best interest of SANS and to complete the approval process
- Responsible for building, managing and maintaining positive and productive working relationships with stakeholders
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| Policies, Processes and Procedures |
- Propose improvements to Department’s policies, and ensure the implementation of procedures and controls across all areas of activity so that all relevant procedural/legislative requirements are fulfilled while delivering high quality and cost-effective results
- Monitor day-to-day activities to ensure compliance with stipulated policies and procedures
- Stimulate subordinates and contribute to the identification of opportunities for continuous improvement of systems and processes taking into account leading practices, changes in business environment, cost reduction and productivity improvement
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| People Management |
- Manage, guide and assist direct reports to perform their functional operations in accordance with set policies and procedures
- Participate in identifying and recruiting key talent for Department
- Promote a high-performance working environment embracing SANS’s values
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