Saudi Air Navigation Services→

Logistic Coordinator at Saudi Air… · Saudi…

Entry LevelOn-siteSaudi Arabia, Saudi Arabia

Skills

communicationcustomer serviceattention to detail

Role Purpose	To handle answering the incoming calls, transfer them according individuals, assist guests that have appointments by providing them needful assistance and directions, respond to any enquiries in order to enable seamless caller and visitor services within set KPI’s, agreed budgets and adopted policies and procedures.

Key Accountability Areas	Key Activities
Correspondence Management	Receive, direct and relay telephone messages and fax messages Re-direct calls as appropriate and take adequate messages when required Answer all incoming calls for appointments and handle caller’s inquiries whenever possible
Directory Management	Contact the Information Directory to inquire for phone numbers at the request of SANS employees Maintain a phone directory of all numbers and extensions pertaining to SANS’s, in addition to a phone directory of suppliers / vendors / clients that SANS contact on a regular basis
Visitor Management	Ensure that unauthorized people do not gain access to SANS's offices and premises Ensure that visitors are greeted and well-received, and are effectively guided to waiting rooms or offices Maintain a detailed log of visitor and guest entry / exit times and dates
Policies, Processes and Procedures	Conduct day-to-day activities while ensuring compliance to policies and procedures Contribute to the identification of opportunities for continuous improvement of systems, processes taking into account leading practices, changes in business environment, cost reduction and productivity improvement

Knowledge and Experience	Minimum or no prior experience is required
Education and Certifications	A high school diploma or equivalent is required