CRM and Service Systems Analyst at Sartorius in Royston, England, GB

We are seeking a CRM and Service Systems Analyst to join our CRM | Business Tools team, based in the United Kingdom. In this role, you will play a key part in supporting the rollout of Customer Relationship Management (CRM) across the Service Division, while also helping to manage and optimise day to day CRM operations. The team consists of four professionals and we are looking forward to shaping the future with you.

This position is available full time on a permanent basis, based from home with occasional travel required.

Grow with us – Your Responsibilities

• On a daily basis you will act as the business administrator for the CRM system, working closely with the leadership team and IT to define, develop and implement solutions that maintain and enhance service and sales processes
• You will perform comprehensive diagnostic analysis of core Salesforce features, including user setup, custom object configuration, quotes, lead and case assignment rules, territory models and validation rules
• Do you enjoy training others? In this role, you will oversee the development and delivery of Salesforce training for new hires, refresher workshops and user meetings
• You will work closely with the leadership team to develop and provide detailed reports and dashboards, delivering key insights into pipeline performance, process compliance and KPI adherence
• In addition, you will use sandbox environments to explore, design and develop innovative solutions to complex business challenges

What will convince us

• You have strong experience working with Salesforce, either as an administrator or business analyst supporting service teams with advanced knowledge of Salesforce features and functionality
• Familiarity with Service1 or similar service management platforms, with knowledge of SAP, JIRA, Salesforce Cloud Suite, SAP CPQ or Highspot considered beneficial
• Strong business experience ideally gained within the life sciences sector, with a background in data or business analysis being advantageous
• Highly proficient in Microsoft Office, particularly MS Project, Excel and PowerPoint
• Detail-oriented, proactive and confident in solving problems with strong time management skills and the ability to prioritise your workload effectively
• You are a confident and effective communicator, able to articulate ideas clearly and adapt your approach to different audiences, including when presenting or leading initiatives
• Ability to communicate effectively, can articulate ideas clearly and adapt your approach to different audiences, including when presenting or leading initiatives
• You enjoy working with multi-disciplinary, geographically dispersed teams, are open to new challenges and identify with our core values: Sustainability, Openness and Enjoyment

In order to commence working with us, the successful candidate must have the right to work in the UK.

What we offer

As a growing global life science company stock listed on the German TecDAX, Sartorius offers a wide range of benefits:

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings
• Work-life Balance: Remote options, flexible work schedules
• Making an impact right from the start: Comprehensive onboarding, including a virtual online platform – even before joining
• Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as coaching, agile working and businesswomen network
• Health & Well-Being: Wide section of health and well-being support such as healthcare plans and health assessment services

About Sartorius

Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

Join our global team and become part of the solution. We are looking forward to receiving your application. https://www.sartorius.com/careers