E Commerce Executive at Saraswatii Global in Jaipur

Job Title: E-commerce Executive
Company: Saraswati Global Rugs, Jaipur

Job Summary
Saraswati Global Rugs is looking for a detail-oriented and proactive E-commerce Executive to manage online marketplace operations, product listings, and order processing activities. The candidate will be responsible for ensuring smooth day-to-day e-commerce operations across various platforms while maintaining accurate product information and timely order fulfilment.

Key Responsibilities
Order Processing & Operations
• Manage end-to-end order processing on e-commerce marketplaces and website platforms.
• Coordinate with warehouse, logistics, and dispatch teams for timely shipment of orders.
• Track orders, returns, cancellations, and customer queries.
• Ensure accurate invoicing, packing slips, and shipment updates.
• Monitor order status and resolve operational issues promptly.

Product Listing & Catalog Management
• Create and update product listings on platforms such as Amazon.in/com, Flipkart, Etsy, Pepperfry, Shopify, Urban Ladder, etc.
• Upload product images, descriptions, pricing, specifications, and inventory details.
• Optimize listings with SEO-friendly titles, keywords, and content.
• Maintain product catalogue accuracy and ensure consistency across platforms.
• Coordinate with the design and photography team for new product uploads.

Inventory & Marketplace Management
• Monitor stock levels and update inventory regularly.
• Manage pricing updates, offers, and promotional campaigns.
• Handle marketplace compliance, listing quality, and account health metrics.
• Generate reports related to sales, inventory, and marketplace performance.

Customer Support Coordination
• Respond to customer inquiries related to orders, products, and deliveries.
• Coordinate with internal teams for complaint resolution and customer satisfaction.

Required Skills & Qualifications
• Bachelor's degree in Commerce, Business Administration, Marketing, or related field.
• 3 to 5 years of experience in e-commerce operations or marketplace management preferred.
• Knowledge of Amazon Seller Central, Flipkart Seller Hub, Shopify, Etsy, or similar platforms.
• Basic understanding of Excel, inventory management, and online cataloguing.
• Good communication and coordination skills.
• Attention to detail and ability to manage multiple tasks efficiently.

Location
Jaipur, Rajasthan