Consulting Product Educator at Sarah Cannon… · Tennessee

It’s More Than a Career, It’s a Mission.

Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day.

Our Mission

People who live with cancer – those who work to prevent it, fight it, and survive it – are at the heart of every decision we make. Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting-edge research, SCRI is redefining cancer care around the world.

The Consulting Product Educator is responsible for driving successful adoption and utilization of SCRI’s clinical research technologies by combining deep product expertise with user-focused training and consultative support. This role serves as a critical bridge between product, IT, and business teams - translating complex systems and workflows into practical, user-friendly guidance.

At the P4 level, this individual operates with a high degree of independence, partnering cross-functionally to support digital transformation initiatives, including AI-enabled solutions, and ensuring end users are equipped to effectively apply tools in their day-to-day work. Success in this role is measured by user adoption, workflow optimization, and overall impact on business operations - not just delivery of product capabilities.

Duties include but are not limited to:

Product Expertise & Consultative Support

• Serves as a subject matter expert across clinical research systems, workflows, and integrations
• Partners with product managers, IT, and business stakeholders to understand system capabilities and upcoming enhancements
• Provides consultative guidance to end users and teams on how to effectively leverage tools within real-world workflows
• Supports troubleshooting, issue resolution, and practical application of system functionality

Training & Enablement

• Designs and delivers engaging training programs (live, virtual, and on-demand) tailored to varied user audiences
• Develops clear and user-friendly enablement materials including job aids, quick reference guides, and documentation
• Facilitates workshops, onboarding sessions, and office hours to support continuous learning and adoption
• Translates complex technical concepts into simple, actionable guidance for non-technical users

Adoption & Digital Transformation

• Drives adoption of enterprise platforms and digital solutions, ensuring sustainable usage across business functions
• Identifies gaps in user adoption, workflow inefficiencies, and training opportunities
• Partners with stakeholders to support rollout and enablement of new tools, features, and AI-driven capabilities
• Collects and synthesizes user feedback to inform product improvements and prioritize enhancements

Cross-Functional Collaboration & Delivery

• Collaborates with cross-functional teams (Clinical, Finance, IT, Quality) to align product usage with business goals
• Supports system implementation activities including UAT, configuration validation, and deployment readiness
• Facilitates workshops and working sessions to align workflows, requirements, and user needs
• Contributes to continuous improvement efforts related to training, documentation, and product experience

Operational Excellence

• Manages multiple priorities and initiatives in a fast-paced environment
• Tracks and reports on adoption metrics, training effectiveness, and user engagement
• Ensures timely completion of deliverables and alignment with project timelines
• Performs other duties as assigned

Mandatory: The following are mandatory expectations of all SCRI employees.

• Practices and adheres to the “Code of Conduct” philosophy and “Mission and Value Statement.”

• During your employment with SCRI, you will be routinely assigned training requirements. You are expected to complete any training assignments by the due date.

Minimum Qualifications:

• 5+ years of relevant experience
• Experience supporting healthcare, life sciences, or clinical research environments required
• Experience delivering training, enablement, or user-facing support required
• Experience supporting digital transformation or AI-enabled initiatives strongly preferred
• Experience working with enterprise clinical systems (CTMS, Veeva, etc.) strongly preferred
• Experience in consultative or stakeholder-facing roles strongly preferred

Knowledge: A body of information needed to perform tasks; May be obtained through education, training or experience.

• Understanding of clinical research operations, workflows, and supporting technologies
• Familiarity with enterprise platforms (e.g., CTMS, Veeva Vault, ServiceNow, SAP) and system integrations
• Knowledge of Agile methodologies, SDLC, and product lifecycle processes
• Awareness of digital transformation initiatives, including AI, automation, and data-driven decision-making
• Knowledge of AI-assisted learning methodologies and adult learning principles.
• Understanding of prompt engineering fundamentals for business users.
• Knowledge of AI-driven content creation, knowledge management, and learning technologies.
• Understanding of AI governance, data privacy, copyright, and responsible AI usage in enterprise environments.

Skills: The proficiency to perform a certain task.

• Understanding of clinical research operations, workflows, and supporting technologies
• Familiarity with enterprise platforms (e.g., CTMS, Veeva Vault, ServiceNow, SAP) and system integrations
• Knowledge of Agile methodologies, SDLC, and product lifecycle processes
• Awareness of digital transformation initiatives, including AI, automation, and data-driven decision-making
• Knowledge of AI-assisted learning methodologies and adult learning principles.
• Understanding of prompt engineering fundamentals for business users.
• Knowledge of AI-driven content creation, knowledge management, and learning technologies.
• Understanding of AI governance, data privacy, copyright, and responsible AI usage in enterprise environments.

Abilities: An underlying, enduring trait useful for performing duties.

• Understanding of clinical research operations, workflows, and supporting technologies
• Familiarity with enterprise platforms (e.g., CTMS, Veeva Vault, ServiceNow, SAP) and system integrations
• Knowledge of Agile methodologies, SDLC, and product lifecycle processes
• Awareness of digital transformation initiatives, including AI, automation, and data-driven decision-making
• Knowledge of AI-assisted learning methodologies and adult learning principles.
• Understanding of prompt engineering fundamentals for business users.
• Knowledge of AI-driven content creation, knowledge management, and learning technologies.
• Understanding of AI governance, data privacy, copyright, and responsible AI usage in enterprise environments.

This is a remote position based in the United States. Relocation and visa sponsorship are not available.

Interested candidates should submit their application through https://www.scri.com/careers/. Applications will be accepted through July 16th, 2026. Please ensure all required materials are included as outlined in the posting.

About Sarah Cannon Research Institute

Sarah Cannon Research Institute (SCRI) is one of the world’s leading oncology research organizations conducting community-based clinical trials. Focused on advancing therapies for patients over the last three decades, SCRI is a leader in drug development. In 2022, SCRI formed a joint venture with former US Oncology Research to expand clinical trial access across the country. It has conducted more than 850 first-in-human clinical trials since its inception and contributed to pivotal research that has led to the majority of new cancer therapies approved by the FDA in the past decade. SCRI’s research network brings together more than 1,300 physicians who are enrolling patients into clinical trials at more than 200 locations in 20+ states across the U.S. Please click here to learn more about our research offerings.

We care about the well-being of the patients and communities we serve, and that starts with caring for our people. That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being. Our Total Rewards offerings serve the different needs of our diverse colleague population and ensure they are the healthiest versions of themselves. For more information regarding benefits through our parent company, McKesson, please click here.

As part of Total Rewards, we are proud to offer a competitive compensation package. This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets. In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

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