CSR - Travel Account | HS and SHS grads are… at Sapient Team · Manila

Key Responsibilities

• Handle inbound customer inquiries related to travel bookings and reservations.
• Assist customers with flight reservations, itinerary changes, cancellations, and rebookings.
• Provide accurate information about travel schedules, fares, baggage policies, and travel requirements.
• Process customer requests while ensuring accuracy and efficiency.
• Resolve customer concerns professionally and deliver outstanding customer service.
• Document customer interactions accurately using company systems.
• Escalate complex travel-related concerns to the appropriate department when necessary.
• Meet quality assurance, productivity, and customer satisfaction targets.

Work Schedule & Training

This is a full-time onsite position with a shifting schedule, including weekends and holidays based on business requirements.

All successful applicants receive comprehensive paid training before handling live customer interactions, helping you develop the knowledge and confidence needed to succeed in a Travel Account.

Requirements

• High School or Senior High School graduate (College undergraduate or graduate is an advantage)
• Good English communication skills, both verbal and written
• Basic computer knowledge and the ability to multitask
• Strong customer service and problem-solving skills
• Willing to work onsite in Malate, Manila
• Willing to work on a shifting schedule

LocationPrimary Site

• Malate, Manila (Onsite)

Other Available Sites

• Alabang
• Makati
• Manila
• Parañaque
• Pasay
• Taguig

Pay: Php16,000.00 - Php28,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training

Work Location: In person