Non-Voice Call Center Agent | No Calls… at Sapient… · Davao City

Chat Support Representative

Onsite | Davao City, Davao del Sur | Full-time | Shifting Schedule

Prefer communicating through chat rather than spending your shift on calls?

Not everyone is comfortable handling customer concerns over the phone. If you're more confident with written communication, enjoy typing, and can manage several tasks at once, you may be looking for a customer service role that better matches those strengths.

This Chat Support Representative opportunity allows you to assist customers through live chat, provide clear and accurate information, and develop practical customer service and problem-solving skills. Previous BPO or call center experience is not required.

What You'll Do

You'll communicate with customers through live chat and help address their questions, requests, and concerns.

Your responsibilities may include:

• Assisting customers through live chat
• Providing clear, professional, and accurate responses
• Answering questions and resolving customer concerns
• Handling account, product, or service inquiries
• Processing customer requests and updates
• Managing multiple chat conversations when required
• Documenting customer interactions accurately
• Escalating complex concerns when needed
• Following chat support procedures and service standards
• Meeting quality, productivity, and customer satisfaction goals

Develop Your Customer Service Skills

If you're new to BPO, you'll receive paid training starting Day 1 to help you learn the account, systems, and customer service processes.

The role also provides opportunities for continuous learning and upskilling. As you gain experience, you can explore career paths in areas such as:

• Quality Assurance
• Training
• Workforce Management
• Team Leadership
• Operations

Qualifications

• High School or Senior High School graduate
• No BPO or call center experience required
• Fresh graduates and first-time job seekers are welcome
• Career shifters are encouraged to apply
• Strong written English communication skills
• Good typing and computer skills
• Strong attention to detail
• Able to handle multiple conversations and tasks
• Customer service and problem-solving skills
• Willing to work onsite
• Willing to work on a shifting schedule

Salary & Benefits

• Salary: Up to ₱26,000/month
• Performance incentives and bonuses
• Paid training starting Day 1
• Continuous learning and upskilling
• Career growth opportunities

Work Setup

Location: Davao City, Davao del Sur

Work Setup: Onsite

Schedule: Shifting schedule, including nights, weekends, and holidays when required

Employment Type: Full-time

Looking for a Customer Service Role That Uses Your Strengths?

If you're comfortable with written communication, have good typing and computer skills, and are ready to learn, this opportunity can help you build experience in chat-based customer service.

Apply for the Chat Support Representative position in Davao City.

Pay: Up to Php26,000.00 per month

Benefits:

• Opportunities for promotion
• Paid training
• Pay raise
• Promotion to permanent employee

Work Location: In person