Sapient HR Global
Customer Service Associate | Up to ₱30K | Pasig at Sapient HR… · Pasig
Job Description
Customer Service Associate | Up to ₱30K | Pasig
Onsite | Full-time | Pasig
Start Your Career in Customer Service
Looking for Customer Service Associate jobs in Pasig? Sapient is hiring Customer Service Associates to join our growing team. If you have at least 6 months of BPO experience, strong communication skills, and enjoy helping customers resolve concerns, this is an opportunity to grow your career in the BPO industry.
Join our team and enjoy competitive pay, paid training, HMO benefits, and opportunities for professional growth.
Quick Job Overview
- Position: Customer Service Associate
- Salary: Up to ₱30,000 monthly
- Work Setup: Onsite
- Employment Type: Full-time
- Location: Pasig
- Schedule: Shifting schedule
- Experience: At least 6 months of BPO experience
- Training: Paid training provided
- Benefits: HMO, paid leave, 13th Month Pay, government-mandated benefits, and career advancement opportunities
What You'll Do
As a Customer Service Associate, you'll assist customers by answering inquiries, resolving concerns, processing requests, and providing outstanding service while ensuring a positive customer experience.
Key Responsibilities
- Answer inbound customer calls professionally and courteously.
- Respond to customer inquiries regarding products, services, accounts, billing, or general concerns.
- Resolve customer issues accurately and efficiently.
- Process account updates and customer requests.
- Document customer interactions using company systems.
- Escalate complex concerns to the appropriate department when necessary.
- Meet quality, productivity, and customer satisfaction standards.
- Deliver excellent customer service in every interaction.
Who Can Apply?
We're looking for candidates who meet the following qualifications:
- High School Graduate, Senior High School Graduate, or College Graduate
- At least 6 months of BPO experience
- Good English communication skills
- Basic computer knowledge
- Strong customer service and problem-solving skills
- High attention to detail
- Willing to work onsite in Pasig
- Willing to work on a shifting schedule, including weekends and holidays if required
Why Join Sapient?Competitive Compensation
- Up to ₱30,000 monthly salary
- Performance incentives
- Night differential
- Overtime pay
- Holiday pay
Great Employee Benefits
- HMO from Day 1
- Paid training
- Paid leave credits
- 13th Month Pay
- Government-mandated benefits
- Employee recognition programs
Career Growth Opportunities
At Sapient, we believe in promoting talent from within. Many of our supervisors, trainers, and team leaders started their careers as Customer Service Associates. We provide continuous learning, coaching, and opportunities for career advancement.
What Is It Like Working at Sapient?
You'll work in a supportive and collaborative environment where your growth matters. From your first day of training to your long-term career development, our team is committed to helping you succeed and build a rewarding career in the BPO industry.
Hiring Process
Getting hired is simple:
- Submit your application.
- Complete the initial screening.
- Take the required assessment, if applicable.
- Attend the interview.
- Receive your job offer.
- Start your paid training.
Frequently Asked QuestionsWhat does a Customer Service Associate do?
A Customer Service Associate assists customers by answering inquiries, resolving concerns, providing product or service information, processing account requests, and ensuring a positive customer experience through professional and efficient support.
What types of accounts can I handle?
Customer Service Associates may support various accounts, including healthcare, financial, telecommunications, retail, travel, e-commerce, and other customer service programs, depending on business needs.
Do I need BPO experience?
Yes. This opening requires applicants to have at least 6 months of BPO experience.
Is this a voice or non-voice account?
This position is primarily a voice account, where you'll assist customers through inbound phone calls.
Is this a work-from-home job?
No. This position requires employees to work onsite in Pasig.
What skills are important for this role?
Successful Customer Service Associates typically have:
- Excellent communication skills
- Active listening
- Customer service skills
- Problem-solving abilities
- Basic computer knowledge
- Attention to detail
- Patience and professionalism
- Ability to multitask in a fast-paced environment
What benefits will I receive?
Qualified employees may enjoy:
- Competitive salary up to ₱30,000
- Paid training
- HMO from Day 1
- Paid leave credits
- Government-mandated benefits
- 13th Month Pay
- Career growth opportunities
Explore More Career Opportunities
You may also be interested in:
- Customer Service Associate – Healthcare Account
- Customer Service Associate – Financial Account
- Customer Service Associate – Travel Account
- Customer Service Associate – Telco Account
- Technical Support Representative
- Non-Voice Customer Service Associate
Apply Today
Ready to take the next step in your BPO career?
Apply now for our Customer Service Associate opening in Pasig and become part of Sapient's growing team.
Pay: Php25,000.00 - Php30,000.00 per month
Benefits:
- Company Christmas gift
- Company events
- Opportunities for promotion
- Paid training
Work Location: In person