Sapient HR Global

Customer Service Associate | Up to ₱30K | Pasig at Sapient HR… · Pasig

Mid LevelOn-siteFull-timePasig25000 PHP–30000 PHP/mo

Job Description

Customer Service Associate | Up to ₱30K | Pasig

Onsite | Full-time | Pasig

Start Your Career in Customer Service

Looking for Customer Service Associate jobs in Pasig? Sapient is hiring Customer Service Associates to join our growing team. If you have at least 6 months of BPO experience, strong communication skills, and enjoy helping customers resolve concerns, this is an opportunity to grow your career in the BPO industry.

Join our team and enjoy competitive pay, paid training, HMO benefits, and opportunities for professional growth.

Quick Job Overview

Position: Customer Service Associate
Salary: Up to ₱30,000 monthly
Work Setup: Onsite
Employment Type: Full-time
Location: Pasig
Schedule: Shifting schedule
Experience: At least 6 months of BPO experience
Training: Paid training provided
Benefits: HMO, paid leave, 13th Month Pay, government-mandated benefits, and career advancement opportunities

What You'll Do

As a Customer Service Associate, you'll assist customers by answering inquiries, resolving concerns, processing requests, and providing outstanding service while ensuring a positive customer experience.

Key Responsibilities

Answer inbound customer calls professionally and courteously.
Respond to customer inquiries regarding products, services, accounts, billing, or general concerns.
Resolve customer issues accurately and efficiently.
Process account updates and customer requests.
Document customer interactions using company systems.
Escalate complex concerns to the appropriate department when necessary.
Meet quality, productivity, and customer satisfaction standards.
Deliver excellent customer service in every interaction.

Who Can Apply?

We're looking for candidates who meet the following qualifications:

High School Graduate, Senior High School Graduate, or College Graduate
At least 6 months of BPO experience
Good English communication skills
Basic computer knowledge
Strong customer service and problem-solving skills
High attention to detail
Willing to work onsite in Pasig
Willing to work on a shifting schedule, including weekends and holidays if required

Why Join Sapient?Competitive Compensation

Up to ₱30,000 monthly salary
Performance incentives
Night differential
Overtime pay
Holiday pay

Great Employee Benefits

HMO from Day 1
Paid training
Paid leave credits
13th Month Pay
Government-mandated benefits
Employee recognition programs

Career Growth Opportunities

At Sapient, we believe in promoting talent from within. Many of our supervisors, trainers, and team leaders started their careers as Customer Service Associates. We provide continuous learning, coaching, and opportunities for career advancement.

What Is It Like Working at Sapient?

You'll work in a supportive and collaborative environment where your growth matters. From your first day of training to your long-term career development, our team is committed to helping you succeed and build a rewarding career in the BPO industry.

Hiring Process

Getting hired is simple:

Submit your application.
Complete the initial screening.
Take the required assessment, if applicable.
Attend the interview.
Receive your job offer.
Start your paid training.

Frequently Asked QuestionsWhat does a Customer Service Associate do?

A Customer Service Associate assists customers by answering inquiries, resolving concerns, providing product or service information, processing account requests, and ensuring a positive customer experience through professional and efficient support.

What types of accounts can I handle?

Customer Service Associates may support various accounts, including healthcare, financial, telecommunications, retail, travel, e-commerce, and other customer service programs, depending on business needs.

Do I need BPO experience?

Yes. This opening requires applicants to have at least 6 months of BPO experience.

Is this a voice or non-voice account?

This position is primarily a voice account, where you'll assist customers through inbound phone calls.

Is this a work-from-home job?

No. This position requires employees to work onsite in Pasig.

What skills are important for this role?

Successful Customer Service Associates typically have:

Excellent communication skills
Active listening
Customer service skills
Problem-solving abilities
Basic computer knowledge
Attention to detail
Patience and professionalism
Ability to multitask in a fast-paced environment

What benefits will I receive?

Qualified employees may enjoy:

Competitive salary up to ₱30,000
Paid training
HMO from Day 1
Paid leave credits
Government-mandated benefits
13th Month Pay
Career growth opportunities

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