Healthcare Specialist | Paid Training | ASAP at Sapient… · Digos City

Customer Service Representative – Healthcare Account

Onsite | Davao City, Davao del Sur | Full-time | Shifting Schedule

Interested in healthcare support but unsure if you have the experience to get started?

Healthcare customer service can involve unfamiliar systems, processes, and terminology, which can make the field seem difficult to enter—especially if you're new to BPO. If you're a fresh graduate, first-time job seeker, or career shifter with good communication skills and attention to detail, this opportunity gives you a place to develop those skills.

Previous BPO or call center experience is not required. You'll receive paid training starting Day 1 to help you learn the account, systems, and healthcare service processes you'll use in the role.

What You'll Do

As a Healthcare Account Customer Service Representative, you'll assist customers with questions and concerns related to healthcare benefits, coverage, claims, and services.

Your responsibilities may include:

• Assisting customers with healthcare benefits and coverage concerns
• Answering questions about eligibility and available services
• Handling claims and provider-related inquiries
• Processing account updates and customer requests
• Explaining healthcare processes and requirements clearly
• Handling sensitive customer information with care
• Following verification, privacy, and account security procedures
• Documenting customer interactions accurately
• Escalating complex concerns when needed
• Meeting quality, productivity, and customer satisfaction goals

Learn the Role and Build Transferable Skills

You don't need to enter the role already familiar with every healthcare process. Paid training and continuous learning opportunities will help you become familiar with the systems and processes involved.

As you gain experience, you can also explore career paths in areas such as:

• Quality Assurance
• Training
• Workforce Management
• Team Leadership
• Operations

Qualifications

• High School or Senior High School graduate
• No BPO or call center experience required
• Fresh graduates and first-time job seekers are welcome
• Career shifters are encouraged to apply
• Good English communication skills
• Customer service and problem-solving skills
• Strong attention to detail
• Basic computer and typing skills
• Willing to learn healthcare systems and processes
• Willing to work onsite
• Willing to work on a shifting schedule

Salary & Benefits

• Salary: Up to ₱26,000/month
• Performance incentives and bonuses
• Paid training starting Day 1
• Continuous learning and upskilling
• Career growth opportunities

Work Setup

Location: Davao City, Davao del Sur

Work Setup: Onsite

Schedule: Shifting schedule, including nights, weekends, and holidays when required

Employment Type: Full-time

Ready to Explore Healthcare Customer Service?

If you're comfortable communicating with customers, pay attention to details, and are willing to learn healthcare systems and processes, this role can help you build experience in a specialized customer service environment.

Apply for the Customer Service Representative – Healthcare Account position in Davao City.

Pay: Up to Php26,000.00 per month

Benefits:

• Health insurance
• Opportunities for promotion
• Paid training
• Promotion to permanent employee

Work Location: In person