Work Café Lite Branch Manager | S2 | Work… at Santander · Belfast

Work Café Lite Branch Manager | S2 | Work Café | East Northern Ireland | Belfast 6 RA | Internal Mobility.

Location: Belfast

Work Café Lite Branch Manager | S2 | Work Café | East Northern Ireland | Belfast 6 RA | Internal Mobility.Country: United Kingdom

Join our community:

Can you demonstrate the potential to take on a leadership role in one of our Branches? If you strive to deliver an exceptional service, personally and through others; have a desire to help others be the best they can be and to lead from the front, then we want to hear from you as part of our talent succession.

Even if you don’t tick every box, we can help support you if you have the right attitude, experience and transferable skills. If this is a step you’ve been building towards, this is your opportunity.

We’re currently inviting applications for a Work Café Lite Branch Manager opportunity in Belfast RA

The difference you’ll make:

As part of the Customer Interactions management team, the role of Branch Manager is to inspire and lead their in-branch and remote colleagues to deliver a second-to-none customer experience.

· Providing inspirational leadership that engages all the team across agreed service, quality, performance, and risk objectives

· Coaching, supporting, and developing a team of front-line colleagues to deliver a second-to- none service, irrespective of the interaction type

· Providing a tailored service offering for customers focussed on their individual financial needs

· Motivating the team to maximise opportunities in deepening customer relationships, increasing customer loyalty and digital adoption

What you’ll bring:

Our people are our greatest strength. Every individual contributes unique perspectives that make us stronger as a team and as an organisation. We’re enabling teams to go beyond by valuing who they are and empowering what they bring.

The following requirements represent the knowledge, skills, and abilities essential for success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Providing inspirational leadership that engages all the team across agreed service, quality, performance, and risk objectives (Required)

• Coaching, supporting, and developing a team of front-line colleagues to deliver a second-to- none service, irrespective of the interaction type (Required)

• Providing a tailored service offering for customers focussed on their individual financial needs (Required)

• Motivating the team to maximise opportunities in deepening customer relationships, increasing customer loyalty and digital adoption (Required)

· The ability and drive to lead and motivate others to achieve the best outcomes for our customers (Preferred)

· The ability to adapt your communication style to the situation, whether you’re coaching a colleague or dealing with a complex customer interaction (Preferred)

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WE VALUE YOUR IMPACT

At Santander, your contribution matters. We recognise the difference you make every day, and we make sure you feel valued, supported and rewarded in return.
Here, recognition goes beyond pay. It’s about the pride you feel in your work, the impact you have on customers and communities, and the opportunities you have to grow and thrive — personally and professionally.

Salary Range:
£38,005.00 - £57,007.00per annum (depending on experience)

This salary range represents the expected remuneration for the role. Annual salary is based on a standard 35-hour working week. Actual salary offered will depend on skills, experience, qualifications and location.

LOCAL COMPLIANCE

At Santander, we’re proud to be an inclusive organisation that provides equal opportunities for everyone — regardless of age, gender, disability, civil status, race, religion or sexual orientation.

We’re committed to creating a recruitment experience that’s accessible, fair and welcoming for all candidates.

We want our people to thrive — at work and at home — while delivering the best outcomes for our customers and supporting each other to grow.

When applying, please consider the travel distance, time and cost to your chosen Branch location.

Right to work in the UK

• Every individual must have the right to work in the UK to commence employment with Santander either by way of nationality, visa or work permit. If you do require a working visa / permit this will not influence our decision on whether to progress your application. However, if you do not have a right to work, or an application for a working visa / permit is unsuccessful, Santander will not proceed with your application and will withdraw any conditional offer previously made.

We welcome applications on the understanding that, should you be offered this role, there may be no relocation package available. Santander will pay the employer mandatory government fees that are required to pay in connection with visa sponsorship. You may be liable for your own personal employee immigration and relocation costs.

WHAT TO DO NEXT

This role will be based in Belfast 6 RA Work Café Lite Branch

Please also note that, if successful in your application, we may from time to time need you to work from other branches within the same region, to cover for holidays, sickness etc.

If you’re successful in your application, you’ll be given full support to up-skill you in the duties that a Branch Manager undertakes (for example observing a colleague open an account for a customer, how to plan effectively etc).

If this sounds like a role you are interested in, then please apply.

If there’s anything we can do in the recruitment process to help you achieve your best, get in touch. Whether it’s a copy of our application form in another format or additional assistance, we’re available through email. You can contact us at resourcing@santander.co.uk

For specific information regarding this vacancy, please contact: maura.mcnally@santander.co.uk

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