Performance & Automation Lead – Threat… at Santander · Boadilla…

Performance & Automation Lead – Threat Detection & Response Governance Office SDS Location: Boadilla del Monte Performance & Automation Lead – Threat Detection & Response Governance Office SDS Country: Spain T STARTS HERE Santander (www.santander.com) is evolving from a global, high-impact brand into a technology-driven organization, and our people are at the heart of this journey. Together, we are driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible. This is more than a strategic shift. It’s a chance for driven professionals to grow, learn, and make a real difference. Our mission is to contribute to help more people and businesses prosper. We embrace a strong risk culture and all our professionals at all levels are expected to take a proactive and responsible approach toward risk management. Santander Digital Services is the team of technology and operations at Santander. We are convinced of the importance of technology that is aligned with the requirements of the business and that out work not only brings value to users, people and communities but also fosters individual creativity. Our team of over 7,000 people in 8 countries (Spain, Portugal, Poland, UK, USA, Mexico, Chile and Brazil) develops and/or implements financial solutions across a broad spectrum of technologies (including Blockchain, Big Data and Angular among others) on all kinds of on-premise and cloud-based platforms. THE DIFFERENCE YOU MAKE Santander Digital Services is looking for a Performance & Automation lead – Threat Detection & Response Governance Office based out of Boadilla del Monte office What you will do: Track and manage action items, risks, and dependencies identified during governance forums, ensuring timely closure and appropriate escalation. Coordinate with key TDR functions (Threat Detection & Monitoring, Global CERT, Global SOC, Global CTI, CTS, and TDR Governance Office) to ensure alignment and consistency across initiatives. Identify opportunities and lead execution to leverage Artificial Intelligence and automation across TDR. Translate business and operational needs into clear AI and automation use cases, including functional and non-functional requirements. Prepare, organize, and run regular governance meetings with CISOs and CTUs, including agenda definition, materials preparation, minutes, and follow-up of agreed actions. Identify gaps or inefficiencies in existing internal processes and drive improvements to strengthen governance and service performance. Act as the primary interface between GRC Finance and TDR to maintain budget tracking and financial performance. Support contract and service catalogue reviews from a governance and financial perspective. Oversee the collection and validation of KPIs and SLAs across TDR services, ensuring data accuracy and consistency. Own the TDR videowall service, ensuring content is accurate and up to date, and that the supporting infrastructure operates in compliance with established policies and procedures. Professional Experience: Experience in cybersecurity governance, preferably within Threat Detection & Response, SOC, or Incident Response environments. Proven experience defining governance frameworks and operating models. Experience working with financial tracking, budgeting, or cost control in a technology or cybersecurity context. Experience managing KPIs, SLAs, and performance metrics in cybersecurity operations. Exposure to automation and/or AI use cases in cybersecurity or operations (practical, no research-only profiles). Experience leading teams and working across complex, global organizations. Education: Bachelor’s degree in Computer Science, Information Security, Engineering, or a related field (required). Relevant professional certifications such as CISSP, CISM, or equivalent (required). Languages: Spanish (required). Professional proficiency in English (minimum C1 level) (required). Hard Skills: Cybersecurity Governance & Operating Models. Threat Detection & Response (TDR) / SOC environments. Ability to define business requirements for Data and AI use cases. Performance Management (KPIs, SLAs, metrics). Financial Governance & Cost Management. Automation & Process Optimization (e.g., workflow tools, RPA, orchestration). Risk Management frameworks (NIST, ISO 27001, DORA). Soft Skills: Stakeholder management, including senior leadership (CISO-level). Ability to translate complex technical concepts (AI, automation, cybersecurity) into business-relevant insights. Strong communication and reporting capabilities. Structured and results-oriented mindset. Ability to drive coordination across multiple teams and domains. Leadership and team development. WE VALUE YOUR IMPACT Your contribution matters, and it’s recognized. You can expect a fair, competitive reward package that reflects the impact you create and the value you deliver. But we know rewards go beyond numbers. We’re enable our teams to go beyond through global opportunities and broad career paths. Flexibility that works. Enjoy a hybrid working models—some days remote, some days onsite with your team—along with flexible hours. Learning for life. Access hundreds of courses on our platforms, including exclusive access to our global learning space: SantanderOpen Academy (www.santanderopenacademy.com) Competitive rewards. Receive a highly competitive salary with performance-based bonuses, motivating you to keep growing with us. Financial advantages. Benefit from preferential banking terms, special interest rates on loans, life insurance, and more. Your health is our priority. Through BeHealthy, our global wellness programme, we promote Holistic wellbeing. We know family is everything. That’s why we offer childcare support and family-friendly programmes tailored to each life stage. Always by your side. Get access to Santander Contigo, our program for employees and their families offering legal, emotional, and administrative advisory services. Extra benefits. Gym/WellHub membership, medical centers in some of our facilities, meal subsidy, parking, shuttle service from various points in Madrid, as well as exclusive discounts and offers for Santander employees. And that’s only the beginning—we’ll tell you more when you join! We’re here to keep you motivated, help you reach your goals, and celebrate your progress, every step of the way. LOCAL COMPLIANCE Santander is proud of being an organization where there are equal opportunities regardless of age, gender, disability, civil status, race, religion or sexual orientation. We are committed to providing an inclusive and accessible application process for all candidates. WHAT TO DO NEXT If this sounds like a role you are interested in, then please apply. READY TO TAKE THE NEXT STEP IN YOUR JOURNEY?