Associate Guest Service Representative -… at Sanford Health · Fargo

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland.





Work Shift:

Day (United States of America)



Scheduled Weekly Hours:

0



Compensation:

Salary Range: $15.00 - $22.50





Union Position:

No



Department Details

Substitute Guest services associate position providing coverage for door greeters at our Fargo/Moorhead Clinics/medical centers during planned and unplanned time off. Flexible scheduling based on individual availability. Employee can pick up shifts based upon their daily schedule. Between 5 and 12 shifts per month on average.

Summary

Greets and assists patients, families and visitors in a courteous manner. Possesses outstanding front line customer service and creates a positive first and last impression to patients, families and visitors. Displays extraordinary professionalism and tact during stressful and busy times.

Job Description

Responds to patients with empathy using positive interpersonal skills. Directs patients, family members, visitors and guests to patient hospital departments, clinics and other Sanford locations. Monitors traffic in patient drop off areas. Provides city information to patients and visitors about available lodging and area business. Possesses ability to push a wheelchair and understand the proper use of body mechanics as necessary. Occasionally assists with pushing a patient, family member or visitor in wheelchair to desired areas. Assists healthcare staff in discharging patients. Keeps lobby in reasonable order. Possesses ability to work outside in all kinds of environmental elements. Demonstrates ability to problem solve. Displays ability to use good judgement during unusual circumstances. Displays positive attitude and ability to learn quickly, adapting to change. Strong ability to communicate with patients, family members, visitors and others.

Qualifications

High school diploma or equivalent preferred.

Sanford is an EEO/AA Employer M/F/Disability/Vet. 

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to talent@sanfordhealth.org.