Applications Support Analyst - Health Plan at Sanford Health in Remote

Summary: Sanford Health is one of the largest and fastest-growing not-for-profit health systems in the United States. The Applications Support Analyst performs routine healthcare information system and application support, utilizing analytical skills to resolve incidents and service requests while assisting in the creation and maintenance of training documentation. Responsibilities: - Performs routine healthcare information system and application support - Utilizes analytical skills and experiences to investigate or escalate support issues - Resolves incidents and services requests - Assists in the creation and maintenance of training documentation - Incorporates appropriate presentation techniques to support and/or lead training sessions - Researches, analyzes and makes recommendations for application workflow improvements - Creates and analyzes reports created using multiple reporting mechanisms - Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs - Promotes and participates in a team approach - Works with other departments and outside vendors - Comfortable managing change with excellent problem solving skills - Time management and prioritization of tasks on a daily basis - Proficient verbal and written communication required - Positive attitude and excellent customer service skills are expected - Ability to communicate diplomatically across integrated teams - Good interpersonal skills - Proficiency with software such as word processing, spreadsheets, databases, and presentation software required - Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred - When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful - When applicable, possess knowledge in state and federal laws, rules and regulations Required Qualifications: - Bachelor's Degree required - Proficient verbal and written communication required - Positive attitude and excellent customer service skills are expected - Ability to communicate diplomatically across integrated teams - Good interpersonal skills - Proficiency with software such as word processing, spreadsheets, databases, and presentation software required - If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing Preferred Qualifications: - Experience working in EPIC Tapestry highly preferred - Area of focus in Information Technology, Healthcare, Business, or related field preferred - One year of relevant experience in application support, hardware or interface preferred - Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred - When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful - When applicable, possess knowledge in state and federal laws, rules and regulations Required Skills: Healthcare information systems, Application support, EPIC Tapestry, Report creation, analysis, Software proficiency - word processing, Software proficiency - spreadsheets, Software proficiency - databases, Software proficiency - presentation software, Training documentation creation, Information Technology Infrastructure Library (ITIL), state, federal healthcare regulations, Information Technology certification, Prioritization, Customer service, Diplomatic communication