Applications Support Analyst at Sanford Health in Remote

Summary: Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America’s heartland. The Applications Support Analyst performs routine healthcare information system and application support in Epic Tapestry Benefits, utilizing analytical skills to resolve incidents and service requests while assisting in the creation and maintenance of training documentation. Responsibilities: - Incorporates appropriate presentation techniques to support and/or lead training sessions - Researches, analyzes and makes recommendations for application workflow improvements - Creates and analyzes reports created using multiple reporting mechanisms - The Applications Support Analyst gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies to support business needs - Promotes and participates in a team approach - Works with other departments and outside vendors - Comfortable managing change with excellent problem solving skills - Time management and prioritization of tasks on a daily basis - Proficient verbal and written communication required - Positive attitude and excellent customer service skills are expected - Ability to communicate diplomatically across integrated teams - Good interpersonal skills - Proficiency with software such as word processing, spreadsheets, and databases required - Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred - When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful - When applicable, possess knowledge in state and federal laws, rules and regulations Required Qualifications: - Bachelor's Degree required - Proficient verbal and written communication required - Positive attitude and excellent customer service skills are expected - Ability to communicate diplomatically across integrated teams - Good interpersonal skills - Proficiency with software such as word processing, spreadsheets, and databases required Preferred Qualifications: - Knowledge of multimedia tools, creation of training support documentation, software development, or web-based applications preferred - When applicable, basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies is helpful - When applicable, possess knowledge in state and federal laws, rules and regulations Required Skills: Epic Tapestry Benefits, Healthcare information systems, Application support, Report creation and analysis, Training documentation creation, Software development, Web-based applications, Information Technology Infrastructure Library (ITIL), State and federal healthcare regulations