Technical Specialist - Rock Tools, Elko, NV at Sandvik · USA

Technical Specialist - Rock Tools, Elko, NV

Location: USA, NV, Elko

Sandvik has a strong platform based on our world-class R&D capabilities, and premium, high-tech products. We are at the forefront of automation, digitalization and electrification, and sustainability is an integral part of how we do business. We seek bright, curious, and forward-thinking multi-cultural team members who are motivated by serving customers and employees, in future proofing business and thrive in an inclusive learning culture. We offer competitive wages and benefits, strong support for learning and professional development, and opportunities to grow a successful, rewarding career in a diverse, collaborative, and globally connected organization that values innovation, fairness, and long‑term impact.

Sandvik Mining Rock Tools provides comprehensive mining, excavation, rock processing, and metal-cutting solutions through innovation, digitalization, and sustainable engineering. Our offerings include advanced ground support products like injection chemicals and resins, meeting rigorous technical standards for soft and hard-rock mining applications.

This Technical Specialist, Rock tools will be onsite at NGM, based out of our Elko, NV facility

Key Responsibilities:

The technical support specialist offers support Sandvik Service Contract with NGM Goldstrike. When customer support is required, this is the front line for service contracts, performing failure analysis, delivery of parts, and eventually performing trials of equipment at the customer site. The area of specialty is the underground drill rigs at site.

• Align with stakeholders mining schedule
• Attend morning lineout and safety meetings with site management
• Daily stock take of Sandvik laydown and delivery vehicle
• Deliver and retrieval of tooling to underground drill rigs on site
• Failure analysis and logging in and out of tooling through Track app
• Laydown housekeeping and vehicle upkeep
• Manage tooling deliveries to laydown from Elko warehouse

Technical Expertise

• Provides technical training to the service network on proper operation, maintenance and troubleshooting practices
• Provides technical support to end users, operators, and service personnel in cases of complex technical issues
• Provides relevant feedback to factories to enable improvements to the equipment or its operation
• Provides assistance in compiling accurate data to process warranty claims and rock tool improvements
• Investigates warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories
• Assists factories with field-testing and trials of new products and updated components to ensure proper and safe operation
• Performs rock tool demonstrations in a safe manner
• Assists in the training of distributors

Customer Service

• Provide on-site technical assistance to resolve issues
• Assists customers with parts interpretations and recommended stock holdings
• Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand

Minimum Qualifications:

• Capable of lifting 50 pounds
• Capable of pulling drill rods from overhead rack to drill rig

Licenses & Certifications:

• Valid drivers license in good standing

Preferred qualifications:

• High school Diploma or equivalent
• 1-5 years mining/construction experience
• Underground experience

Location: Elko, NV area, NGM mine site

Travel Requirements / shift / hours: 4/5 12 hour shifts, overtime eligible

Compensation Range: $30.00 to $36.00/hour depending on experience

Work authorization

Must have the legal right to work in the United States on an indefinite basis without employer sponsorship.
(Please note: temporary work authorizations, including OPT, do not meet this requirement.)

This position will be posted a minimum of 5 days, or until filled.

Benefits:

Sandvik offers a comprehensive total compensation package, including a competitive benefits package of health, dental, and disability insurance and an outstanding 401(k) retirement savings plan. We also provide opportunities for professional competence development, training, and career advancement.

How to apply

For immediate consideration, please apply online at www.home.sandvik/careers to the Technical Specialist position R0096512.

Sandvik is an equal opportunity/affirmative action employer. All applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hrsupport.us@sandvik.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.