Customer Service Specialist at Sandvik in Troy, MI

Join Our Team at Seco Tools!

Position: Customer Service Representative
Location: Remote (U.S.-based)
Experience: 2–6 years in Customer Service
Industry: Manufacturing / Engineering / Tooling

About Seco Tools

At Seco Tools, we are more than a cutting tool provider—we are a people-first, innovation-driven global organization with over 80 years of experience in shaping the world around us. From aerospace components to medical devices and iconic landmarks, our tools help build the future. With a presence in over 50 countries and a team of 5,000+ professionals, we are proud of our legacy and excited about what’s next.

The Opportunity

We are seeking a Customer Service Representative to join our dynamic and collaborative team. This fully remote role is ideal for a detail-oriented, customer-focused professional who thrives in a fast-paced environment and enjoys solving problems.

As the first point of contact for our customers, you will play a critical role in delivering a world-class customer experience. You’ll work closely with internal teams including sales, logistics, and procurement to ensure seamless service from inquiry to delivery.

Key Responsibilities

• Customer Support: Respond to inquiries, resolve issues, and ensure customer satisfaction.
• Database Management: Maintain accurate customer records, including delivery addresses and contact details.
• Order Management: Process and monitor orders from entry to invoicing, including returns and claims.
• Quotations: Collaborate with sales to prepare accurate and competitive quotes.
• Issue Resolution: Proactively identify and address potential delays using tools like Power BI.
• CRM Management: Handle CRM tasks and cases efficiently and within service level agreements.
• E-commerce Growth: Support initiatives to expand our digital customer engagement.
• Cross-functional Collaboration: Work with procurement and warehousing teams (where applicable) to ensure timely delivery and stock management.

Qualifications

• 2–6 years of experience in a customer service role
• Diploma or Bachelor’s degree in any field
• Proficiency in Microsoft Office 365 and familiarity with ERP systems
• Strong communication and problem-solving skills
• Ability to work independently and manage multiple priorities
• A collaborative mindset and commitment to continuous improvement

Why Join Us?

• Global Reach, Local Flexibility: Work remotely while being part of a global organization.
• Supportive Culture: We live our values—Passion for Customers, Family Spirit, and Personal Commitment
• Career Growth: Opportunities to learn, grow, and make a meaningful impact
• Innovation-Driven: Be part of a company that values new ideas and continuous improvement

Ready to Apply?

If you’re a motivated, customer-centric professional looking to join a company that values people and progress, we’d love to hear from you.

Seco Tools, a subsidy of Sandvik is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. Any applicant who, because of a disability, needs accommodation or assistance in completing an application or at any time during the application process should contact Human Resources at hr.us@secotools.com. Sandvik also provides reasonable accommodations to employees with disabilities consistent with its obligations under the law.

Notice to Third Party Agencies

Please note that Seco Tools does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, Seco Tools will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, Seco Tools explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Seco Tools.

Seco Tools does not provide immigration-related sponsorship for this role.  Do not apply for this role if you need immigration sponsorship nor or in the future.