Chop Banquets - Supervisor at Sandman Hotel… · Richmond

Position Summary

The Event Supervisor is responsible for overseeing the full event lifecycle, including planning, administration, sales support, and execution. This role ensures events are properly organized, communicated, and delivered to both operational and financial standards.

Core Responsibilities

1. Daily Planning & Organization

Review EOs, emails, Ameego, and event systems daily

Ensure all event details are accurate and communicated

Maintain readiness of rooms, boards, and documentation

Apply the Success Triangle in decision-making

2. Event Execution Oversight

Greet clients and confirm event expectations

Coordinate timing with kitchen, service team, and host

Monitor guest experience and resolve issues

Ensure all complaints are followed through to resolution

3. Administrative & Sales Responsibilities

Manage and create EOs, invoicing, and event documentation

Fully trained in all aspects of operating systems including OSEM, Ameego and POS

Track sales activity and maintain accurate records

Respond to sales inquiries and leads professionally and promptly

Support or act on behalf of the Event Manager

Ensure all events are entered correctly into POS

Complete credit card pre-authorizations

Complete event postings and payments in OSEM

4. Operations & Facility Management

Prepare detailed setup instructions for teams

Maintain event spaces and storage areas to standard – Show ready at all times

Conduct facility walkthroughs to ensure:

Cleanliness

Functionality (lighting, equipment)

Communicate operational updates with leadership

5. Labour & Scheduling

Manage weekly schedules, and create

Monitor labour usage and adjust as needed

Ensure appropriate staffing levels for all events

6. Team Leadership & Development

Support team development and coaching

Train new employees and ensure onboarding completion

Conduct or support interviews and hiring processes

Promote accountability and performance standards

7. Weekly & Period Responsibilities

Place AV and inventory orders

Coordinate beverage and liquor orders

Manage inventory (OSI, smallwares)

Complete required reporting (SOCAN, etc.)

Key Performance Indicators (KPIs)

Accuracy of event documentation (EOs, invoices)

Client satisfaction and retention

Response time to leads and inquiries

Event organization and readiness

Operational efficiency and cost control

Team development and engagement