Retail Associate at Sandbox VR in San Ramon, CA

Summary: Sandbox VR is the most advanced virtual reality experience in the world, aiming to create immersive adventures for guests. The Retail Associate role involves greeting guests, guiding them through the VR experience, and maintaining the store environment to ensure high standards of service and engagement. Responsibilities: - Greet guests with energy and invite them into an exciting, welcoming environment - Guide guests through the VR journey: arrival, gearing up, gameplay, and wrap-up - Proactively share offers (F&B, repeat visits, gift cards) to boost engagement - Master our proprietary tech and keep gear calibrated - Troubleshoot issues smoothly and provide real-time, light-hearted updates to guests - Communicate with management and tech support when issues arise, clearly and quickly - Maintain a spotless, high-energy store that meets Sandbox VR standards - Sanitize gear thoroughly and display materials/gift cards to brand expectations - Prepare iPads, body trackers, and gear before and after every session Required Qualifications: - 1+ year in retail/hospitality - Egoless & Coachable: You take feedback well and pitch in wherever needed - Adaptable & Proactive: You're resourceful, self-driven, and good with change - Team-Focused: You stay positive and celebrate group wins - Reliable: On time, in uniform, and ready to shine - Physically Able: On your feet, some lifting (up to 40 lb.), occasional stairs - Weekend Availability: Required Required Skills: Retail experience, Hospitality experience, Physical ability to lift up to 40 lb, VR gear handling, Coachability Benefits: Paid sick time + 401(k) match, Commuter benefits (transit + parking), Referral bonuses + employee discounts, Free VR sessions + guest review bonus