IT TECHNICAL SUPPORT SPECIALIST at Sandals… · St. John's

IT TECHNICAL SUPPORT SPECIALIST Location: Saint John, Antigua and Barbuda IT TECHNICAL SUPPORT SPECIALIST Job Summary: The IT technical support specialist is responsible for providing technical and network problem resolution to end-users by performing a question diagnosis while guiding users through step-by-step solutions. Responsibilities: • Delivering service and support to end-users • Interacting with customers to provide and process information in response to inquiries, concerns, and requests about products and services • Gathering end-user information and determines the issue by evaluating and analysing the symptoms • Diagnosing and resolves technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP etc • Researching required information using available resources • Identifying and escalating priority issues per end-user specifications • Redirecting problems to appropriate resource • Accurately processing and records call transactions using a computer and designated tracking software • Staying current with system information, changes and updates Qualifications: • Bachelor's degree in Information Systems, Computer Science, Engineering or related field required Sandals Grande Antigua (St. John’s) Voted one of the most romantic resorts in the Caribbean, Sandals Grande Antigua gives employees the opportunity to work in a high-performing, globally recognized setting where love and luxury are the focus.