Talent Operations Generalist at San Juan… · San Juan…

Talent Operations Generalist

Location: San Juan Regional Medical Center · Not Applicable

Creating Life Better Here starts with you. At San Juan Regional Medical Center, we're more than a healthcare provider—we're a values-driven organization dedicated to delivering exceptional care. As a team member, you help fulfill our mission to make life better here for our community.

The Talent Operations Generalist is responsible for managing and delivering a structured, efficient, and engaging onboarding process for new caregivers. This role serves as a primary point of contact for new hires, ensures required documentation and clearances are completed, and coordinates with HR, IT, and department leaders to support department readiness, systems access, and orientation. The Generalist also ensures onboarding processes and documentation are complete, accurate, and current, supporting a consistent, high-quality caregiver experience from day one.

Additionally, the Talent Operations Generalist maintains company job descriptions and supports the administration and maintenance of HR policies and procedures. This role conducts regular data audits to support accuracy, compliance, and payroll precision. Through these responsibilities, the Talent Operations Generalist supports effective HR operations, organizational compliance, and data integrity.

Required Behaviors:

• As you go about fulfilling this mission, your work habits and work relationships should embody SJRMC's values. These values are our culture, our identity as an organization. Sacred Trust, Personal Reverence, Thoughtful Anticipation, Team Accountability and Creative Vitality ask more of us than merely completing some list of tasks. Our values ask for a deeper level of commitment, and what is asked of us we freely give because we believe in our mission.

Required Qualifications:

• Four (4) years of directly related Human Resources experience; an Associate's or Bachelor’s degree in Human Resources, Business, or a related field may substitute for up to two (2) years of experience. Recruiting/Onboarding experience (e.g., posting positions, hiring workflows, onboarding new hires, gathering/uploading documentation)
• Proficient with HRIS system functionality (e.g., data entry/correction, running reports, auditing, workflows, troubleshooting issues, etc.)
• Working knowledge of relevant state/federal employment regulations
• Ability to prioritize and complete multiple tasks and frequent interruptions in a pleasant and efficient manner with strong attention to detail
• Time management skills with proven ability to meet deadlines
• Strong organizational and time management skills, with the ability to prioritize multiple responsibilities, manage frequent interruptions, and meet deadlines with strong attention to detail
• Strong analytical and problem-solving skills
• Excellent verbal and written communication skills
• Excellent customer service, negotiation, and conflict resolution skills
• Proficient in all Microsoft Office Applications (Outlook, Word, Excel, PowerPoint)
• Maintain strict confidentiality (including adherence to HIPAA standards

Duties and Responsibilities:

Talent Acquisition / Onboarding

• Manages pre-employment administrative duties after job offer acceptance, including: serving as key contact point; generating offer letters; managing sign-on bonus / relocation agreements; gathering and ensuring accuracy of employment documentation; creating new employee Workday records, ensuring needed data is entered, and uploading necessary documents; requesting provisioning access; etc.
• Coordinates all onboarding appointments for each new hire, including: setting up appointments, fingerprinting, badging, running background checks, ensuring that necessary labwork is completed, and ensuring that all necessary documentation is received and uploaded into Workday
• Ensures new hires are properly enrolled in New Caregiver Orientation (NCO), that attendee rosters are communicated to all stakeholders in timely way, and that all needed NCO documents are ready
• Provides ongoing proactive communication to department managers, key partners (e.g., TA Team, I.T., Infection Control, and Learning & Development) regarding new hire status
• Communicates with the insurance agent regarding MVR Reports (if the caregiver will be driving for Company) and adds new caregiver to the insurance policy

Student/ Contract / Physician Personnel Onboarding

• Onboards all participants in student programs through participating educational organizations
• Onboards all contract personnel, including travel clinical staff, international staff, and contract/interim staff
• Coordinates new physician onboarding
• Tracks status of all Travel Clinical Staff contracts and communicates this information to all stakeholders
• Provides New Caregiver Orientation (NCO) to all travel clinical personnel

HR Operations / Compliance

• Administers job description management system to ensure job descriptions are created, edited, and maintained appropriately
• Collaborates with various departments to create and revise policies and procedures (including Employee Handbook) and provides guidance on Policy Tech approval process
• Delegates new Workday Help cases to HR Operations Team
• Conducts routine HR data and compliance audits, identifies discrepancies, and coordinates appropriate corrections.Coordinates legal/regulatory data requests
• Responds to HR-related inquiries from external parties (e.g., former employees, attorneys, regulatory agencies, vendors, etc.)
• Serves on and develops reports for various cross-functional work committees and projects
• Completes Employment Verifications for F-1 Visa Students
• Completes Verification of Employment (VOE) for current and terminated caregivers
• Coordinates and maintains employee data within HR systems in support of mergers and acquisitions

HR Systems

• Reviews and responds to Workday Help cases (i.e., paycheck issues, report requests, etc.)
• Completes Workday data corrections/changes as needed

Additionally

• Provides back-up coverage for the HR front desk
• Creates IT tickets for new equipment for Talent Operations (i.e., new hires, additional monitors, standing desks, etc.)
• Each caregiver is responsible for implementing SJRMC’s Service Standards into their daily work: Safety, Courtesy, Effectiveness, and Stewardship
• Other responsibilities, projects, tasks, functions, and duties as assigned

Safety, Courtesy, Effectiveness, and Stewardship