Automation Controls Service Technician at Samuel, Son &… · Waterloo

Your Impact
As a key member of the Automation Services team, the Automation Controls Service Technician plays a critical role in supporting, developing, troubleshooting, and commissioning control programs for custom automation equipment. This role requires expertise in a range of technologies, including PLCs, HMIs, vision systems, robots, AMRs, servo systems, and PC-based software applications. The specialist must be skilled in diagnosing and resolving equipment issues, with the ability to work independently both on-site at customer facilities and remotely.  

What You’ll Be Doing 
Field Services and Technical Support
•    Perform all work safely and efficiently, following company Health and Safety policies and applicable standards.
•    Troubleshoot and repair control and electrical systems at customer sites, ensuring proper operation and minimal downtime.
•    Identify, report, and resolve abnormal equipment conditions promptly.
•    Execute field service activities according to project schedules, scope, and customer requirements.
•    Prepare and submit detailed service and follow-up reports to ensure complete resolution of customer issues.
•    Provide remote technical assistance and participate in a rotational on-call schedule.
•    Work both independently and collaboratively in multi-disciplinary project environments.
•    Deliver technical training to customer operations and maintenance personnel as required.
•    Recommend tools, equipment, or system improvements to optimize customer operations.

Controls and Automation Development
•    Design, develop, and program control systems based on customer requirements, company standards, and project specifications.
•    Commission, install, and validate automated equipment at customer facilities.
•    Collaborate with internal design and engineering teams to ensure successful system integration and functionality.
•    Work with Samuel Automation Controls department on machines in facility as required.
•    Utilize programming standards of the Samuel Automation Controls department.
•    Document program changes, configurations, and updates for traceability and future support.
 
AMR Support and Integration
•    Commission and integrate Autonomous Mobile Robot (AMR) systems across North America, including on-site deployment and interface with other automated systems.
•    Modify AMR maps and logic using third-party systems and PLC programming.
•    Optimize system performance through analysis, simulation, and testing.
•    Document lessons and collaborate with the AMR System Integration team to enhance tools, processes, and solutions.

You’ll Be Great At
•    Resolving complex automation, electrical, and control system issues.
•    Interpreting and analyzing electrical schematics and mechanical drawings.
•    Communicating effectively with both customers and internal technical teams.
•    Managing multiple service assignments and priorities with professionalism and precision.
•    Applying strong knowledge of pneumatics, hydraulics, and electrical control systems.
•    Delivering high-quality customer service and following through to ensure complete satisfaction.

Level of Autonomy and Authority
•    Works without detailed supervision, but within clear guidelines, defined standards and specifications. Difficult, complex or unusual matters are referred to more senior authority
•    May guide and monitor the work of other staff working on a project basis
•    Provides input and makes recommendations to management in areas of improvement

Key Requirements 
•    College or university degree in Engineering or a related discipline.
•    3–5 years of progressive, hands-on experience in automation and controls environments.
•    Strong understanding of PLC programming and integration (Allen-Bradley, Siemens, Beckhoff, Omron, etc.).
•    Experience in troubleshooting and repairing electro-mechanical systems and subsystems.
•    Proficiency in controls design, commissioning, and service for custom automated machinery.
•    Excellent written and verbal communication skills with strong customer focus.
•    Valid passport and driver’s license, with availability to travel locally and internationally.
•    Availability to participate in on-call or emergency support rotations.

The annual base salary range for this position is $39.08 - $53.74. If you are hired, your annual base pay will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors, we believe in the importance of pay equity and consider internal equity of our current team members as part of any final offer. Please keep in mind that the range mentioned above is the full base pay range for the role

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