Application Manager – SAP Platform at Samsonite in Mansfield, MA

We are seeking an experienced SAP Platform Manager to own the technical operations, governance, and evolution of our SAP landscape, with a primary focus on SAP Basis and our RISE landscape with SAP engagement. This role will act as the primary liaison between our internal IT, business stakeholders, SAP, hyperscalers, and implementation partners to ensure a secure, stable, and scalable SAP platform. The ideal candidate has 15+ years of SAP experience, strong SAP Basis and infrastructure background, and proven exposure to RISE with SAP (S/4HANA Cloud, Private Edition or equivalent) and working with cross-regional teams.

This is a hybrid role; we work on site 4 days and remotely 1 day, weekly.

• Manage the overall SAP platform strategy, roadmap, and operations across ECC, S4, BI, SAP HANA, integration components, and related tools
• Own day-to-day platform operations including system availability, performance, capacity, monitoring, backup/recovery, high availability, and disaster recovery.
• Govern and coordinate all activities with SAP RISE, hyperscalers, and external providers, including service reviews, SLAs, escalations, and change windows.
• Oversee SAP system installations, upgrades, support packs, migrations, and technical projects, ensuring alignment with SAP’s clean-core and RISE guidelines.
• Ensure platform security, compliance, and audit readiness (user and role administration, system hardening, vulnerability remediation, and adherence to the RISE shared responsibility model).
• Partner with SAP functional, development, and architecture teams to design robust, scalable solutions and ensure technical readiness for major initiatives and releases.
• Coordinate with offshore delivery team: define scope, allocate work, monitor quality, and implement continuous improvement for operational excellence and cost efficiency.
• Establish and maintain standards, procedures, and documentation for SAP operations, including runbooks, SOPs, and environment inventories.
• Drive incident, problem, and change management processes for the SAP platform, including root cause analysis and long-term remediation.
• Act as a key escalation point for critical SAP issues, working closely with SAP, infrastructure, security, and business stakeholders to restore service and prevent recurrence.
• Support planning and execution of SAP transformation programs
• Collaborate with cross-functional teams to support integrated business processes and solutions.

Qualifications

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field
• 15+ years of overall SAP experience with a strong focus on SAP Basis, platform operations, and technical architecture.
• Significant, hands-on experience with RISE with SAP and SAP S/4 HANA Cloud, Private Edition
• Understanding of SAP’s roles and responsibilities, hyperscaler infrastructure, and shared responsibility model.
• Proven experience leading SAP Basis/platform teams, including managing offshore or distributed delivery models.
• Deep technical expertise in SAP Basis administration: system copies, client strategy, performance tuning, transport management, monitoring tools, backup/restore, and high availability/disaster recovery.
• Strong understanding of SAP HANA, S/4HANA, and integration technologies.
• Familiarity with SAP security and authorizations concepts, as well as collaboration with security and audit teams.
• Experience working closely with SAP, hyperscalers, and system integrators on cloud migrations, upgrades, and critical incidents.
• Demonstrated ability to communicate effectively with technical and non-technical stakeholders, including presenting platform status, risks, and roadmaps to IT and business leadership.
• Strong leadership, stakeholder management, and vendor management skills, with a track record of driving operational excellence and continuous improvement

About the Team

Why you'll love working here:

• Our employees matter. As a people-focused business, we work hard to provide meaningful rewards and development opportunities for our employees, recognizing performance, and creating a supportive working environment for them, wherever they are based.
• Vibrant culture. We are committed to a diverse and rich culture, welcoming people from all walks of life. Our long-standing commitment to culture and inclusion empowers us to bring our authentic selves and unique differences to work every day.
• Socially responsible. We want to minimize our products' impact on the environment and help create positive journeys worldwide. We do this by creating the best products using the most sustainable and innovative materials, methods, and models.

What we value:

At Samsonite, we do more than create the bags that move with our consumer, we inspire and celebrate the moments that move them. We believe we have a responsibility to the world in how we operate, the products we sell, the communities where we live and work, and how we treat the people we employ. We're as diverse as travel itself, and like travel, your journey with Samsonite presents the opportunity to be a part of something bigger and explore your passions. This is why we offer various paths for professionals and celebrate the knowledge and skills they bring to our team. We are committed to a respectful workplace that allows our team members to bring their best selves to the workplace daily.

Samsonite is an equal opportunity employer and is committed to promoting and maintaining a work environment in which all applicants, associates, customers, and other individuals are treated with dignity and respect free from unlawful harassment, discrimination, or retaliation.

About the Company

Who we are:

Samsonite is the worldwide leader in superior travel bags, luggage, and accessories combining notable style with the latest design technology and the utmost attention to quality and durability. For more than 100 years, Samsonite has leveraged its rich heritage to create unparalleled products that fulfill the travel lifestyle needs of conscious movers everywhere. With a portfolio of brands including Samsonite, Tumi, American Tourister, High Sierra, Gregory, Hartmann, and Lipault Paris, our products are sold in over 100 countries in North America, Asia, Europe and Latin America through our company-operated retail store, websites and a variety of retail partners.