Store Manager at Salon Service Group in Appleton 37, Appleton, WI

Job Title: Store Manager

Department: Stores

Reports to: Regional Sales Director/ Market Leader

Status: Full-time (Non-Exempt)

Effective Date: January 1, 2025

Job Summary:

Our Store Managers are responsible for leading and nurturing a team focused on exceptional customer experiences in a high-quality store environment while creating a results-driven, sales-focused culture that supports the growth of our customers, consultants, and the business. We believe true Leaders model a culture of strong partnerships that encourage growth in our ever-changing industry.

Duties/Responsibilities:

• Lead a sales-focused culture by coaching the team to identify opportunities, drive revenue growth, achieve sales goals, and deliver outstanding customer experiences.
• Provide exemplary service, ensuring the customer is always top priority.
• Uphold a high standard of merchandising and operational excellence.
• Communicate consistently with area DSCs to meet and exceed sales goals.
• Hire, train, coach, and retain a team of knowledgeable Associates that model the SSG culture of partnership.
• Organize, delegate, prioritize, and follow-up to maximize productivity.
• Challenge and motivate employees.
• Effectively communicate with Store Market Leader, Sales Director, and Home Office team regularly.
• Day-to-day operations of store including inventory management, cash management, and general retail store functions.

Required Skills/Abilities:

• You are an excellent communicator with strong organizational skills
• You are familiar with Microsoft Office including Outlook and Excel applications
• You possess a self-starter attitude and a continual drive to grow
• You have previous sales management experience
• You possess a working knowledge of inventory management
• You have a passion for the beauty industry
• You can work independently and in a team environment
• You thrive in a fast-paced work environment
• You have experience with building and maintaining business relationships
• You enjoy problem solving

Education and Experience:

• High school diploma
• Management experience preferred
• Retail and/or customer service experience a plus

Physical/Other Requirements:

• Lift up to 30 pounds
• Stand/walk up to 8 hours

Benefits:

• Occasional travel
• Health, Dental, Vision, Life, and AD&D Insurance available
• Health Savings Account or Flexible Spending Account
• Employee Assistance Program
• 401 (k) Retirement Plan - SSG matches 50% of the employee’s contributions up to 2% of their yearly income
• PTO
• Holiday pay
• Sam’s Club membership for you and a friend or family member
• Discounts on exclusive hair products
• Employee referral program - $1,000 potential earnings per referral

SSG is an EQUAL EMPLOYMENT OPPORTUNITY/AFFIRMATIVE ACTION employer. Candidates are considered for employment with SSG without regard to their race, color, religion, national origin, age, sex, gender, pregnancy, disability, sexual orientation, gender identity, genetic information, military status, veteran status, or other classification protected by applicable federal, state or local law.